Information Technology Support Engineer

4 days ago

Fremont, California, United States Merge IT Full time

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details-

Job Notes:

-- 6+ month contract / extensions possible but are not guaranteed.

-- Onsite in Freemont, CA 94538

-- Drug & Background required

Pay Rate =
$32 W2 per hour plus benefits

Specifics from the client:

  • Interact with users to understand and document all IT issues.
  • Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
  • Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
  • Assist with the planning and implementation of IT projects across multiple sites.
  • Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
  • Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
  • Open service requests and manage warranty repairs with hardware vendors.
  • Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.

Key Responsibilities:

  • Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
  • Reimage and deploy PCs as part of refresh or break/fix processes
  • Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
  • Support users with Office 365 applications and Windows OS issues
  • Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
  • Collaborate remotely with team members across other locations to resolve complex issues
  • Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
  • Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

  • Strong experience supporting Windows desktop environments
  • Proven hands-on experience with Office 365 at the deskside level
  • Basic knowledge of device imaging, reimaging, and PC deployment best practices
  • Excellent problem-solving and customer service skills

Nice to Have:

  • Experience using ServiceNow or similar ticketing systems
  • Familiarity with Windows Autopilot deployments
  • Hands-and-feet network support (switch checks, console sessions)

Certifications:

  • Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT?

We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

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Be You. With Us.

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let's make it happen.

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