ERP IT Operations Manager

TITLE: ERP IT Operations Manager (Hybrid)

Direct Hire Opportunity

No Sponsorship

Hybrid

The ERP IT Operations Manager spearheads the strategic direction, rollout, and ongoing enhancement of our ERP platforms. This position demands a fusion of technical proficiency, business insight, and strong leadership to bolster operations across the organization, with a primary emphasis on Microsoft Dynamics 365 Business Central.

The ideal candidate will champion innovation, uphold system dependability, and lead multidisciplinary teams in refining business workflows and boosting overall system efficiency.

Requirements:

• 7+ years of hands-on experience with Microsoft Dynamics 365 Business Central (formerly Dynamics NAV).
• Strong critical thinking, project planning, and multitasking abilities.
• Proven track record in leading ERP teams and managing complex initiatives.
• Expertise in deploying, maintaining, and optimizing ERP systems and integrations.
• Proficiency in Agile methodologies and end-to-end project execution.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Information Technology, Computer Science, Business Management, or a related field, or a minimum of 5 years of relevant experience.

Responsibilities:

• Define and manage the ERP program strategy, vision, and roadmap to align with organizational objectives.
• Lead the implementation, enhancement, and ongoing maintenance of ERP solutions, including extensions and third-party integrations.
• Oversee upgrades to Microsoft Dynamics 365 Business Central and maintain version control across all platforms.
• Develop and track key performance indicators (KPIs) to evaluate system performance and project outcomes.
• Collaborate with engineering, development, and business teams to ensure seamless alignment and timely delivery of solutions.
• Manage relationships with external vendors and third-party developers to support ERP initiatives.
• Integrate ERP projects with broader enterprise goals, making adjustments to scope, budget, or timelines as required.
• Apply Agile/Scrum methodologies to streamline project management and delivery.
• Partner with business leaders to identify, prioritize, and implement technology solutions that drive efficiency.
• Deliver comprehensive status reports on project progress, milestones, risks, and resource allocation.
• Lead, mentor, and develop high-performing technical and functional teams to foster excellence.
• Build and nurture a high-performing team culture through professional development, recognition, and transparent communication.
• Oversee the recruitment, hiring, training, and performance management of internal and external ERP team members.
• Conduct regular performance evaluations and implement strategies for career growth and succession planning.
• Provide mentorship and technical guidance to functional and technical staff.

Preferred Qualifications:

• 10+ years of experience as a techno-functional lead with Dynamics 365 Business Central.
• Experience leading at least three full lifecycle ERP implementations.
• Industry background in retail manufacturing, Print on Demand (POD), or wholesale sectors.
• Functional expertise across all Business Central modules and Product Lifecycle Management (PLM) systems.
• Familiarity with third-party tools, including Insight Works (License Plating, Advanced Inventory Count, Scanners) and Lanham (eShip/eReceive, Inbound Container, OWR, Rate Shopping).
• Experience with Power Apps and Power Automate.
• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate.
• Six Sigma or APICS certification.
• Knowledge of licensing and royalty structures.

Comprehensive Benefits Provided