Account Support/Customer Success

4 days ago

Bellingham, Washington, United States Halo Full time

We're looking for a Customer Service/Success focused individual to join our HaloPSA team. Our CSMs are trusted advisors to our clients, ensuring they find ongoing value and success in their use of our products.

Responsibilities include:

  • Build and maintain strong, long-lasting customer relationships
  • Understand and assess customer needs, challenges, and goals to tailor solutions accordingly
  • Provide proactive customer support and issue resolution
  • Monitor customer health, identify risks, and develop strategies to ensure customer retention
  • Promote customer loyalty and satisfaction

A little about you

  • A solution-oriented problem-solver – you thrive in the face of a challenge, and are great at using your initiative
  • A great communicator – you'll have no problem making sense of complex ideas and conveying them to others in a way that is easy to understand
  • A positive and proactive mindset – you're keen to jump straight in and learn on the job
  • Based in Bellingham or happy to relocate

Preferred skills and experience

  • Customer service experience is essential
  • Good all-round basic IT skills, including proficiency with Microsoft Office

What's in it for you?

  • $55,000 starting salary (with potential to increase after 6 months)
  • Office concessions (fruit, beverages, monthly lunches, etc.)
  • Regular team socials and events

We consider all applications that come our way, no matter where you're from or your background. Our workplace welcomes everyone, and we're looking forward to you bringing your perspectives and voice to the company.

About Us

One of the fastest growing software companies worldwide, Halo Service Solutions is an industry leader in building innovative service management platforms. We are an expert partner to some of the world's leading organizations, deploying our out-of-the-box ITSM, PSA, and CRM software in a way that supports their bespoke business needs. We work with prestigious organizations based in over fifty countries around the world, varying in size from small start-ups to multi-national household names like Microsoft, Washington University, and McLaren.

Our entire team works on our service desk product; developing, selling, supporting, managing and implementing the program in-house. We are one team with our own specialties, and we support each other to work together to deliver an end-to-end service. We believe that work should be fun, fulfilling, and full of opportunities to grow, so we are proud to be a values-driven organization that places people first and creates a culture of care.

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