Director, Retail Operations

Who We Are: Schwazze (SHHwahZZ) is a purpose-driven, vertically integrated cannabis operator. We are building a leading seed-to-sale company with best-in-class dispensaries and exceptional cultivation, manufacturing, and wholesale capabilities. Driven by a high-performance culture, we combine customer focus and data-driven insights to unlock the plant's full potential and improve the human condition.

At Schwazze, you are not just an employee—you are part of a purpose-centered, performance-driven team where your contributions matter, your growth is supported, and your potential is limitless. We lead with integrity, connection, engagement, excellence, and empowerment, fostering a culture where people thrive, communities flourish, and the industry moves forward. These values define our commitment to creating a supportive, positive workplace while delivering exceptional customer experiences.

For more information, please visit our website:

Job Title: Director, Retail Operations

Salary Range: $110,000 - $130,000

Type: Full-Time, Exempt

Location: Colorado

Position Objective

The Director of Operations Retail will hold a central role in the supervision and management of up to 3 Regional Managers and 25 retail stores within our organization. Beyond store management, this position will be a proactive contributor to the development and execution of strategic initiatives for our entire Colorado retail division. This includes spearheading efforts to drive sales growth, elevate customer satisfaction, and uphold profitability standards across all stores.

Essential Functions

Store Operations Management (40%)

• Develop and execute strategies to achieve financial and operational goals for each retail location.

• Provide leadership and guidance to Regional Managers and Store Directors, ensuring they meet and exceed their store-specific targets.

• Monitor store performance, address operational challenges, and optimize processes to maximize efficiency and customer satisfaction.

• Oversee inventory management, pricing strategies, and product selection to meet sales objectives.

• Implement and enforce standard operating procedures to maintain consistent store operations across the region.

Team Leadership and Development (30%)

• Lead, mentor, and motivate Store Directors and their teams to create a culture of excellence and customer service.

• Provide ongoing training and development opportunities to retail staff, focusing on product knowledge, sales techniques, and compliance with regulations.

• Conduct regular performance evaluations and set individual and team performance standards.

• Collaborate with People to ensure effective hiring and staffing for all stores.

Strategic Planning and Growth (30%)

• Analyze market trends, customer insights, and store-specific KPIs to identify growth opportunities.

• Collaborate with cross-functional teams to plan product allocation, merchandising, and promotional strategies.

• Ensure compliance with local, state, and federal laws and regulations across all retail locations.

• Monitor and manage the budget, expenses, and financial performance of the retail department.

Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.

Education and Experience

• Bachelor's degree in business, Marketing, or related field preferred.

• Proven retail management experience, preferably in cannabis.

• Strong leadership, communication, and analytical skills.

• Knowledge of cannabis industry compliance and regulations.

• 5 years of retail experience, including:

o Managing 2 or more stores or departments

o P&L responsibility

o Inventory management

o Operations

o Customer service

• 5 years of management experience, including:

o Leading teams of 6 or more employees

o Strong emphasis on leadership and communication skills

Working Conditions (Schedule, Environment, Travel)

• Schedule may vary depending on the needs of the business, including nights, weekends, and holidays.

• Travel required within the region as needed to support store operations.

• Reliable transportation is required for travel between locations.

• Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in the start of Colorado.

Benefits

• Medical/Dental/Vision Insurance

• Pet Insurance

• EAP Programs

• Paid Time Off

• Paid Parental Leave

• Employee Discount at all Schwazze Retail locations

Schwazze is committed to fairness and equality of opportunity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To be considered for this position your application must be submitted by January 26th, 2025. If after said date the position is not filled, applications will be accepted until the position is filled.