Information Technology Client Analyst 1-Administration-Office of Technology-Kanawha Co

Nature of Work
***
This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system.
***
Job Posting:
IS2600013

Position Title:
Information Technology Client Analyst 1

Position Number:
0231P0086 and 0231P0258

County/Counties Vacancy Covers:
Kanawha

Work Location:
Kanawha County, WV

We welcome you to join our WV Office of Technology team where we value work/life balance. We offer a great benefits package that includes 12 paid holidays, insurance and flexible benefits, and ample annual and sick leave accrual. Various training opportunities are provided for our employees.

The location of this position will be in the following county:
Kanawha
.
Requirements for this position include but are not limited to:

• A valid driver's license or a valid state ID and dependable transportation are required.
• Travel to various State Agencies to perform work and maintain accurate mileage records.
• Regular attendance is an essential part of this position.

Job Duties:

• Service desk support technician performs full life cycle support for customer facing technologies via phone, on site or remote tools in a complex multi-agency environment.
• This does include personal computer devices (both desktops and laptops), peripherals, printers (both standalone and networked), communication devices, associated operating systems which includes Microsoft Windows 10 and Windows 11, software applications (Google, Microsoft, and agency specific), devices supported include smartphones, VOIP phones, iPads, tablets and laptops and other technical devices.
• Excellent customer support skills is a requirement of this position.
• Performs other duties as assigned.
• As a condition of employment, an inquiry into job-related information will be completed which may include, but not limited to, criminal records, abuse registry records, driving records, employment history, and education and training. Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.

Click The APPLY Link To Apply Online
.

IMPORTANT:
You MUST complete ALL parts of the application, including the Work Experience section, or you may attach a detailed resume. Please make sure to review the "Other Information" section of this listing for any specific instructions of the hiring department.

ATTENTION:
Applicants may provide verification of post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified
.
Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact any personal information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: or by U.S .mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

Be sure to submit your application for each position of interest. To receive an email notification anytime jobs in this or other categories are posted, you may choose to complete a
Job Interest Card
from the slide-out menu located at the top left of our Job Opportunities page.

Minimum Qualifications
Desired Qualifications:

Training:
Bachelor's degree from a regionally accredited four-year college or university in computer science, computer information systems, information technology, computer engineering, electronics, network engineering or closely related field, OR, graduation from a standard high school or the equivalent, plus two WV Office of Technology approved information technology certifications.

Experience:
Two years of full-time or equivalent part-time paid experience installing, supporting and troubleshooting computer hardware, software and/or network connectivity.

NOTE:
Acceptable information technology certifications include CompTIA's A+ or Network + Microsoft Certification, any Cisco certification or any Help Desk Institute Certification.

***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
Other Information

• Internal applications should be emailed to or mailed to Madeline Fitzwater at 1900 Kanawha Blvd. East Building 5 10th Floor, Charleston, WV Please include the posting number on your application.