Fintech Relationship Manager

Who We Are

Seattle Bank is a locally owned, digitally driven financial institution that provides personal, business and partner banking services. Our experienced team and open API, cloud-based core technology platform, deliver a boutique bank experience for clients with interwoven personal and business financial needs. Our highly configurable and scalable tech stack also supports partner banking that enables companies to embed banking transactions into their customer online experience. Seattle Bank is a wholly owned subsidiary of Seattle Bancshares, Inc., a privately held bank holding company, and the creator of CD Valet, a digital marketplace for Certificates of Deposit.

Position Summary

Seattle Bank's Partner Banking business helps fintechs, marketplaces and brands deliver financial services to their customers. A strategic element of our business, we are uniquely positioned to develop mutually beneficial partnerships due to our investment in configurable, scalable technology, strong regulatory posture, and disciplined risk management.

The Fintech Relationship Manager will help develop and manage a portfolio of partnerships. Partnerships include embedded lending and deposit solutions, to include point-of-sale finance and other niches in which we generate profitable assets. This role operates at the true intersection of banking and technology and is a unique opportunity for an entrepreneurial commercial lender or other credit professional that wants to be part of the evolution of our industry.

Reports to the Head of Partnerships. Works closely with our credit, product, fintech risk and processing teams, and may direct the work of analysts on research, monitoring, and tracking. Liaises directly with other key internal stakeholders, including credit administration, compliance, BSA, IT and across the Bank with others as needed.

This position is located in our downtown Seattle office and requires full-time, in-person work.

Essential Duties

Business Development

• Evaluate and build new relationships
• Perform initial discovery, develop pre-flights and lead up-front diligence on prospective partnerships
• Prepare and deliver client-facing proposals
• Represent the Bank at events or as a panelist or presenter

Transactions

• Assist in evaluation of prospective partnerships
• Prepare internal program recommendations, including new, renewals and program modifications.

Relationship Management

• Develops and implement a relationship plan for each partner, consistent with our approval and business objectives, and proactively working to grow and strengthen our business relationships
• Monitor and evaluate the partner's progress and strategy evolution, evaluating, documenting and implementing partnership changes, and ongoing relationship management with the partner
• Conduct regular meetings with partners to discuss results of activity, trends, volumes, new technology/enhancements, pricing changes, and monitoring results

Program Management

• Ensure that all deliverables are met to and from our partners
• Leads regular internal partner meetings, developing the agenda, providing updated dashboards and progress reports, and maintaining notes and follow-up priorities and tasks for managing the partnership
• Performs periodic reviews of all partners and program targets and obtains required approvals
• Prepares recommendations of program changes, engaging applicable stakeholders
• Prepares Board reports that include profitability data and KPI/KRI data
• Escalates performance shortfalls or red flags
• Other tasks as assigned by Head of Partnerships

Requirements

• Due to the collaborative nature of this position, it requires daily in-person work. After a 90-day training period, this position allows for one day of work from home each week. No exceptions will be granted.
• Bachelor's degree or equivalent experience. Higher education is preferred.
• 5+ years' experience in financial services.3+ years' experience in financial service partner, account, program or relationship management.
• Knowledgeable of fintech ecosystem.
• Knowledge of banking—or like industry, such as wealth/investment management, insurance, etc.—products and regulations.
• Excellent written and verbal communication skills.
• Proficient with PowerPoint and Excel, and able to quickly learn other relevant business systems.
• Demonstrated ability to work as an individual while coordinating with departmental teams.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Cooperative and professional attitude.
• Ability to effectively present information and respond to questions from customers/partners, management, internal stakeholders or vendors.
• Experience in project implementation or management preferred.

Seattle Bank Benefits

We're committed to delivering our promise of peace of mind to our clients and fostering a collaborative, inclusive and supportive workplace for our team members. Our comprehensive benefits program for eligible employees includes:

• Medical/Vision, and Dental insurance
• Life Insurance, Long Term Disability, Voluntary Life
• 401K with Bank contribution, Stock Award, and Incentive Opportunity
• Paid Time Off:
• Vacation – 3 Weeks
• Sick Time – 1 hour per 40 hours worked
• Holidays – 10 days
• Transportation and fitness benefits
• And fun, extra perks such as company social events, paid volunteer hours, quarterly incentive awards, and professional development opportunities.