Food Service Manager 4 AM Shift

5 days ago

Newark, Delaware, United States Dunkin' Full time $24,000 - $60,000 per year

The manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards, and in compliance with all applicable laws.

Responsibilities Include

Team Environment

  • Hire, train, and develop their employees
  • Communicate job expectations to their employees
  • Plan, the monitor, appraise, and review their employees' job performance
  • Provide coaching and feedback; disciplines when appropriate

Up to $ Incentive Based on work requirements met .

Operational Excellence

  • Create and maintain a guest first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards and systems are executed
  • Prepare and complete action plans; implement production, productivity, quality, and guest service standards
  • Complete audits and implement plans to drive system improvements

Profitability

  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing, and sampling
  • Set sales goals and track results

Skills/Qualifications

  • Fluent in English
  • Math and financial management
  • Restaurant, retail, or supervisory experience
  • At least 18 years of age (where applicable)
  • High School diploma, or equivalent

Competencies

Guest Focus

  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process

Interpersonal Relationships & Influence

  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • Encourages collaboration and teamwork
  • Leads others; negotiates and takes effective action

Work Remotely

  • No

Job Type: Full-time

Pay: $1,150.00 per week

Education:

  • Associate (Required)

Experience:

  • Food management: 2 years (Required)

Language:

  • English (Required)

License/Certification:

  • Driver's License (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Preferred)

Ability to Commute:

  • Newark, DE Required)

Work Location: In person

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