Senior Account Executive

Senior Account Executive- Health System Partnerships

Location: Baltimore, Maryland Area - onsite across 4–6 hospital campuses
(regional travel required)
Reports to: Chief Strategy Officer / Chief Executive Officer
Type: Full-time

Role Overview

SilverStay is hiring a Senior Account Executive to own and grow strategic hospital partnerships. This is a highly embedded, high-impact role for a former Director of Case Management, Care Management, or Patient Flow leader who also has strong commercial instincts.

This person will be onsite in hospitals every day—onboarding SilverStay, managing operational and staffing challenges, building trust with clinical and executive leadership, and expanding pilots into long-term contracts. Success in this role requires a deep understanding of hospital operations and the discipline and follow-through of a top-tier sales professional.

You will manage 4–6 hospital sites and serve as SilverStay's senior representative within each facility.

Core Responsibilities1. Hospital Onboarding & Embedded LeadershipLead end-to-end onboarding of SilverStay with new hospital partners.Embed onsite to understand hospital workflows, staffing constraints, and operational pain points.Partner closely with case management, social work, nursing leadership, utilization management, and physician leaders.Ensure SilverStay is operationally integrated, trusted, and delivering value from day one.2. Operational Ownership & Problem SolvingIdentify and proactively resolve staffing, throughput, discharge, and workflow challenges.Act as the escalation point for complex cases, operational friction, and service gaps.Translate hospital needs into actionable internal plans across SilverStay's clinical, ops, and product teams.Track KPIs tied to LOS, throughput, staff relief, and patient outcomes.3. Executive Relationship ManagementBuild strong, trusted relationships with:Directors & VPs of Case ManagementNursing leadershipCMOs, COOs, and hospital presidentsLead regular executive check-ins to review wins, issues, ROI, and expansion opportunities.Communicate clearly and credibly with senior leadership using data, outcomes, and narrative.4. Strategic Expansion & Revenue GrowthOwn the full lifecycle from pilot → contract → expansion.Multithread strategically across:Operational leadersClinical championsFinance and executive decision-makersIdentify opportunities to:Expand scope of servicesAdd new use casesExtend contracts across additional hospitals in the systemPartner with leadership to structure and close expanded agreements.5. Sales Discipline & Follow-ThroughMaintain rigorous follow-up on commitments, action items, and next steps.Track account activity, risks, and opportunities with precision.Prepare executive-level summaries, proposals, and expansion narratives.Operate with urgency, accountability, and attention to detail.Your Background & ExperienceFormer Director (or Senior Manager) of Case Management, Care Management, Patient Flow, or Utilization Management in an acute-care hospital or health system.Deep understanding of hospital operations, discharge planning, LOS drivers, and staffing constraints.Proven ability to work credibly with executive leadership.Strong organizational skills with exceptional follow-through.Willingness to be onsite daily and manage multiple hospital locations.

Strongly Preferred

Demonstrated commercial or sales experience (formal or informal).Experience expanding pilots or programs into system-wide initiatives.Comfort owning revenue growth and contract expansion.Traits That Matter MostOperational credibility – hospitals trust you because you've done the job.Commercial mindset – you understand how value translates into contracts and expansion.Ultra-organized – nothing drops; follow-up is relentless.Relationship-driven – you build real trust across levels.Strategic thinker – you see how pilots become platforms.Hands-on and present – you lead by being onsite, visible, and engaged.Why This Role Is UniqueYou are not a traditional salesperson—and not a traditional operator.You are the face of SilverStay inside hospitals.You have real authority to shape outcomes, strategy, and growth.Your success directly drives hospital impact, revenue expansion, and system-level partnerships.Success in the First 6–12 Months Looks LikeSilverStay is deeply embedded and trusted across your hospital sites.Pilots convert into long-term contracts.Existing contracts expand in scope and across additional hospitals.Executive leaders view you as a partner—not a vendor.Clear, documented ROI tied to LOS reduction, throughput, and staff relief.Compensation & Benefits:Salary Range: $125,000-$150,000 base salartTotal Earning Potential: Up to $300,000 per year based on individual and company performance goalsHealth & Wellness: Comprehensive medical, dental, and vision coverage - including spouse and family.Retirement Planning: 401(k) with employer contribution.Paid Time Off: Generous PTO plus holidays.Flexible schedule with autonomy to structure your time around outcomes, not shifts.Professional Development: Ongoing training, mentorship, and opportunities to grow into leadership as SilverStay expands.

SilverStay is a 2024 Baltimore Business Journal Best Places to Work Learn more about SilverStay here.

SilverStay is a 2024 Baltimore Business Journal Best Places to Work Learn more about SilverStay here.

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