RCT Service Coordinator

2 weeks ago

Roanoke, Virginia, United States CONA Services Full time $60,000 - $90,000 per year

Functional Area: RC Maintenance 

Posting Locations: Roanoke 

Job Overview

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Duties & Responsibilities

Repair Order Management:

  • Process new work requests from initiation through completion
  • Create and manage estimates; submit for approvals to internal stakeholders and customers
  • Review and approve the accuracy of repair orders (ROs)
  • Handle invoicing for internal and external customers, including third-party billing portals

Customer Experience & Communication:

  • Serve as the primary contact for commercial fleet customers
  • Provide timely updates and handle all customer inquiries and complaints
  • Foster and maintain strong, professional customer relationships

Vendor & Remote Location Coordination:

  • Process vendor repair orders and oversee work at unmanned locations
  • Manage paperwork and documentation for outside services.
  • Facilitate and track road call requests

Administrative Duties:

  • Perform SharePoint approval processing
  • Coordinate credit and rebill transactions as needed
  • Enter new parts, process recalls, and warranty claims
  • Support campaign creation and rollout
  • Serve as backup for parts processing functions
Knowledge, Skills, & Abilities
  • 2+ years of experience in fleet maintenance, service coordination, or a related field
  • Strong understanding of repair order processes and service operations
  • Excellent customer service and communication skills
  • Ability to work independently in a field-based environment
  • Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
  • Strong attention to detail and time management
Minimum Qualifications
  • High school diploma or equivalent
Preferred Qualifications
  • Associates or Bachelor's degree
Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

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