Membership Services Representative

4 days ago

Columbus, Ohio, United States Columbus Crew Full time

Position Summary:

Columbus Crew is seeking a Membership Services Representative to ensure a positive overall fan experience and maintain season ticket memberships through the team's passionate members and supporters. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments. The position is responsible for providing first-class service including developing strong relationships with clients and identifying opportunities for business growth.

Essential Duties & Responsibilities:

  • Identify opportunities for up-sells, add-ons, and referral business from clients as well as collaborate with sales representatives to maximize revenue
  • Create and develop first-class rapport with Season Ticket Members, clients and supporters of Columbus Crew
  • Serve as the primary point of contact for assigned Season Ticket Members
  • Build strong relationships with Season Ticket Members through proactive communication including seat visits, phone calls, e-mails, off-site meetings and other channels
  • Develop and execute creative solutions with clients to ensure a high level of satisfaction with the Crew brand
  • Assist in development and execution of membership benefits and programs
  • Support match-day responsibilities including on-field program execution, membership service program execution and staffing coordination
  • Support client base in teaching ticket utilization techniques
  • Meet defined membership extension and new business goals
  • All other duties as assigned

Required Skills, Experience & Abilities:

  • College graduate (4) year degree required
  • Minimum of 1-2 years of successful experience in sports, hospitality or entertainment is preferred
  • High proficiency in building and maintaining positive relationships
  • Ability to communicate effectively with a diverse population, including strong verbal communication skills
  • Ability to establish priorities and manage time effectively
  • Creatively find solutions to individual challenges and problems
  • Ability to work independently, take initiative and willingness to learn
  • Must maintain a professional appearance and demeanor at all times
  • Proficient with Microsoft Office Suite, including Power Point, Word, Excel
  • Proficiency with Salesforce and Archtics software preferred
  • Sports and entertainment industry experience is preferred
  • Ability to work a flexible schedule including evenings

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