Product Specialist I

4 days ago

Cincinnati, Ohio, United States Service Corporation International Full time $40,000 - $80,000 per year

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Responsible for product support interface between Making Everlasting Memories (MeM) and its reseller network and consumers.JOB RESPONSIBILITIES
  • Interacts with end-users and troubleshoots problems to provide a high level of customer satisfaction. 
  • Identifies, researches and resolves technical problems; provides high-level analytical problem resolution
  • Ensures continued product performance, often in emergency situations.
  • Documents, tracks and monitors problems to ensure timely resolution.
  • Manages Weekend Coverage Program.
  • Supports other operational functions such as training of new customers.  
  • Performs standard testing processes on a variety of equipment and new product functionality. 
  • Collects feedback and identifies issues with product functionality and reports recommendations to aid with product development.
  • Assists in the installation, maintenance and general support of systems. 
  • Analyzes, researches, and makes recommendations to fulfill equipment needs in the reseller network.

MINIMUM REQUIREMENTS

Education:

  • HS Diploma or GED
  • Bachelor's degree in Business or a related discipline preferred

Experience:

  • One (1) year of product experience or experience in a related field

Knowledge, Skills & Abilities:

  • Proficiency in Microsoft Office package.
  • Enthusiastic / self-motivated, ability to work on own and under pressure.
  • Possess technical knowledge to support and train both internal and external customers.
  • Ability to influence individuals at all levels, give opinions and justifications.
  • Use organizational/time management skills to prioritize workload and schedule training sessions.
  • Have a flexible approach to cover colleagues' work when needed.
  • Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers. 
  • Knowledge of MeM  products & operations
  • Customer Service experience, complex problem solving experience to be able to assist customers.
  • Ability to work under pressure and with short lead times.
  • Ability to work through quality management issues constructively and timely.
Postal Code: Category (Portal Searching): Marketing and AdvertisingJob Location: US-OH - Cincinnati

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