CFS Warehouse Operations Supervisor

Company Description

RCS Logistics is a global leader in logistics, specializing in international airfreight forwarding and offering cost-effective, high-quality business solutions tailored to diverse industry needs. RCS Logistics serves sectors such as telecommunications, electronics, automotive, healthcare, and retail. The company provides comprehensive transportation solutions including air, ocean, and land freight forwarding, supply chain management, 3PL services, customs brokerage, and container freight station operations. RCS Logistics is committed to delivering seamless and efficient services to its diverse global clientele.

Role Description

The CFS Warehouse Operations Supervisor will oversee daily warehouse activities, ensuring smooth operations of shipping, receiving, and material handling processes. Responsibilities include managing inventory control, coordinating schedules, supervising a team, optimizing workflows, ensuring efficiency, service excellence, compliance across all logistics activities, and adhering to safety and quality standards. This is a full-time, on-site position located in Columbus, OH, reporting to the Senior Director of U.S. Destination Services.

Key Responsibilities

Leadership & Operations

• Supervise daily warehouse and shipping functions, including scheduling, trucking coordination, billing, and invoicing.
• Ensure data accuracy, KPI achievement, and billing integrity within the CMH transportation office.
• Coach, mentor, and develop warehouse team members.
• Partner with floor leadership to maintain efficient workflows and compliance with company standards.
• Oversee CargoWise system utilization to maximize efficiency and automation.
• Support recruiting, onboarding, and training for warehouse staff.
• Serve as the escalation point for warehousing, billing, and documentation issues.
• Provide coverage during evenings or weekends as needed.

Customer Service

• Process inbound/outbound shipping documents (Air Waybills, BOLs, Manifests, Customs, DG).
• Act as primary contact for air, ocean, and road shipments, ensuring accurate inventory and shipment updates.
• Manage pickup and delivery appointments and coordinate with internal and external partners.
• Oversee warehouse lease billing, passthroughs, inventory reporting, and FARO entries.
• Support Customs compliance and maintain clear, proactive communication with stakeholders.
• Meet or exceed internal and external performance metrics.

Continuous Improvement

• Maintain and enhance SOPs for shipping, receiving, and warehousing.
• Verify documentation and ensure compliance with all regulatory and customer requirements.
• Audit and release goods from CFS and ensure timely, accurate billing.
• Prepare reports and support process improvement initiatives.
• Train staff in safe forklift operation and serve as backup during peak times.

Qualifications

• 5+ years of warehouse or customer service leadership experience in freight forwarding or carrier operations.
• Strong knowledge of CargoWise and U.S. Customs compliance.
• Proficiency in Microsoft Office, especially Excel.
• Effective communicator with proven coaching and team development skills.
• Bachelor's degree preferred; equivalent experience accepted.

Attributes for Success

• Strong problem-solving and organizational skills.
• Hands-on leadership approach with attention to accuracy and efficiency.
• Ability to manage multiple priorities and align operations with customer expectations.
• Commitment to teamwork, continuous improvement, and operational excellence.

Physical Requirements:

• Ability to lift, carry, push, and pull items weighing up to 50lbs. regularly and up to 75 lbs. occasionally.
• Ability to operate forklift and other warehouse equipment safely (training/certification can be provided).
• Ability to stand, walk, bend, stoop, reach, and twist throughout the work shift.
• Ability to work in various warehouse environments, including hot, cold, or noisy areas.
• Ability to perform repetitive motions with hands, wrists, and arms.
• Ability to climb stairs or ladders when needed.
• Ability to remain on feet for 8-10 hours per shift as required.
• Ability to read, understand, and follow shipping documents, labels, and safety instructions.