Customer Service Manager

1 week ago

Chesterfield, Missouri, United States PRISM Plastics, Inc. Full time

Prism Plastics, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Manage all customer service personnel focused on customer satisfaction, customer deliverables, account activity, and internal account management. Seeing everything through the eyes of the Customer is the key function of this position.

Essential Job Functions

  • Manage Customer Service Reps. and related Processes (Order entry, Production Forecasting, Prism Order Policy Etc.)
  • Collaborate with Manufacturing (Scheduling), Purchasing (Raw Material) on production planning that balances Customer needs with operational efficiency and working capital targets.
  • Support Customer Service Reps in managing requests for order increases and decreases, minimizing chaos in scheduling and purchasing and ensuring on-time deliveries remain consistent.
  • Manage CRM module within IQMS
  • Manage process for tracking Customer Requests with due dates and responsible person identified.
  • Support Customer Deliverables as needed. Create estimates, requotes below MOQ, or service parts production runs.
  • Ensure Customer Portals are monitored and managed effectively.
  • Escalate Customer Service issues to appropriate Prism team members as needed.

Measurables

  • Customer Satisfaction
  • Customer Issue Response Time / Completion
  • Forecast Accuracy / Percentage Complete
  • Material Pricing and Customer Account Efficiency

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.

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