Specialty Operations Manager

6 hours ago

Mooresville, North Carolina, United States Lowe's Companies, Inc. Full time

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to oversee a team of Specialty Operations Consultants and Specialty Operations Sr. Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned specialty operations client group. This role supports the day to day store specialty operations, including sales, service, technology, omni-channel, and store communications.

What You Will Do

  • Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.

  • Provides coaching, feedback, and training to direct reports to help with their development and performance.

  • Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.

  • Schedules regular meetings with Specialty Operations Consultants and Specialty Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations.

  • Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.

  • Provides regular written and verbal communication to Director Specialty Operations and/or assigned client groups on initiatives updates.

  • Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.

  • Communicates continuous improvement solutions to Director Specialty Operations and assigned client group.

  • Leverages customer facing technology to improve productivity and efficiency.

  • Works directly with key stakeholders to deliver on business needs, often requiring time in the field.

Minimum Qualifications

  • Bachelor's degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable

  • 6 years Related Industry Experience (Installation, Repair or US Home Improvement)

  • 6 years experience in data analytics, performance reporting

  • 1-3 years of experience leading teams and managing direct reports

Preferred Skills/Education

  • 6 Years Experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience)

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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