Financial Analyst IV

Career Opportunity
Financial Analyst IV
Location: Hybrid with occasional travel, located in Yulee, FL West Palm Beach, FL, Newark, DE, or Dover, DE
What Makes Us Great…
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What You'll Be Working On…

• Partners with Customer Care leadership to develop and manage budgets, forecasts, and long-range financial plans
• Analyzes customer service cost drivers, call center performance metrics, and billing operations to identify opportunities for efficiency and cost savings
• Designs, maintains, and optimizes SAP data models to support financial reporting and operational analysis for Customer Care
• Extracts, transforms, and analyzes customer care data from SAP modules (e.g., FI/CO, IS-U, CRM) to support decision-making and performance tracking
• Works with Customer Care leadership to develop, monitor, report and refine key performance indicators (KPIs)
• Develops dashboards and reports that visualize financial performance and operating KPIs such as aged receivables, payment metrics, cost-to-serve, call resolution rates, billing accuracy, as well as customer experience trends
• Supports regulatory filings and rate case preparation with financial models and cost allocation analysis
• Leads financial impact assessments for new customer programs, technology investments, staffing levels (internal and outsourced) and process improvements
• Collaborates with IT, Operations, and Regulatory teams to ensure financial alignment across initiatives
• Interprets data to create recommendations as necessary and present findings to Customer Operations and Finance Senior Leadership
• Prepares executive-level presentations and reports that translate complex data into key points and actionable insights
• Advises on internal controls, Sarbanes-Oxley (SOX), and regulatory requirements
• Supports the production of a monthly reporting package with variance analysis against prior year, budget, and forecast, including operating expense and/or gross margin analyses, projections, and reports
• Owns and maintains financial statements for the budget and forecast in the financial planning system and from time to time perform general system maintenance.
• Continuously identifies and implements improvements to financial processes and reporting, enhancing efficiency, accuracy, and decision support.

Who You Are...

• Four-year degree in Accounting, Finance, or related quantitative field. (MBA or CPA preferred)
• Eight years of progressive financial analysis experience, preferably in a regulated utility or energy environment
• Strong understanding of utility rate structures, regulatory frameworks, and cost recovery mechanisms
• Hands-on experience with SAP data models and reporting tools (e.g., SAP BW, SAP HANA, SAP Analytics Cloud)
• Advanced proficiency in Excel, financial modeling, and data visualization tools (e.g., Power BI, Tableau)
• Experience with ERP systems and Customer Care platforms
• Exceptional communication skills with the ability to influence cross-functional stakeholders
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment

What's In It For You…

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE
• Paid time off, holidays and a separate bank of sick time

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email