Salesforce Business Analyst

5 days ago

Raleigh, North Carolina, United States E-Solutions Full time

Salesforce BA (HUB Services exp is must)

Raleigh, NC (Must be ready to travel when required)

Experience 12 to 15 years

Domain
:
HLS/Pharma Skills: Salesforce CRM, experience in Salesforce health cloud/lifesciences cloud, knowledge of compliances

  • Skills & Qualifications 12+ years of experience as a Business Analyst in CRM or Life Sciences domain.
  • Hands-on experience with Salesforce Health Cloud; familiarity with Pharma CRM processes preferred.
  • Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows.
  • Experience with data migration and integration projects in regulated environments.
  • Excellent documentation skills (BRD, FSD, process flows, user stories). Proficiency in Jira, Confluence Strong communication and stakeholder management skills.

Key Responsibilities

  • Requirement Gathering & Analysis Conduct workshops, interviews, and process mapping sessions with business teams, patient support services, and field operations.
  • Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps.
  • Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation).
  • Solution Design Support Collaborate with Salesforce Solution Architects to ensure alignment of requirements with Salesforce Health Cloud capabilities.
  • Participate in creation of wireframes, UI/UX mockups, and process flow diagrams.
  • Review solution designs and provide feedback to ensure traceability to requirements.
  • Data & Integration Readiness Support data mapping, migration planning, and validation activities in collaboration with data migration specialists. Assist in defining integration requirements for benefit verification, prior authorization, document management, and financial assistance systems.
  • Testing & Validation Coordinate with QA teams to ensure requirements coverage and traceability.
  • Participate in defect triage and resolution.
  • Change Management & Training Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents.
  • Facilitate stakeholder sign-offs and approvals for each release/migration wave.
  • Governance & Reporting Provide weekly updates to project governance boards on requirements progress, risks, and dependencies.
  • Maintain a central repository of requirements, decisions, and change requests.

Preferred Certifications

  • Salesforce Certified Administrator or Business Analyst Certification.
  • Certification in Salesforce Health Cloud (preferred)."

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