Loan Accounting Specialist

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

About the role

The Loan Accounting Specialist is responsible for supporting several job functions within the Loan Accounting Department including but not limited to processing monetary and non-monetary transactions to customer's loans in a timely and accurate manner. This position is responsible for identifying and adhering to best practices in order to minimize risk and potential losses.

Key Responsibilities

• Research, process and post incoming payments from customers or 3rd parties.
• Apply proper treatment to reverse to reapply cash and non-cash adjustments following departmental business rules.
• Prepares daily monetary upload transactions through the batch cycle entries while maintaining records, files, and controls.
• Supply supporting documentation in the form of payment histories, copies of contract, payoff quotes, paid in full letters to external customers upon request.
• Evaluate bank returns and process NSF's, stop payments and closed accounts.
• Research and resolve accounts according to payment disputes in relation to missing payments, misapplied payments, unauthorized payments, and overpayments.
• Update the system with proper documentation for research, tracking, reconciliation, and repository purposes.
• Review customer related refunds to ensure accurate accounting and compliance to policies and procedures.
• Communicate effectively with management, providing necessary explanations and recommendations on daily tasks to minimize redundancies, streamline processes, and enhance overall operational efficiency within the department.
• Provide efficient and adequate responses to customers and internal department inquiries within SLAs.
• Promote a cooperative and productive work environment.
• Provide support to other departments on an as needed basis.

Skills, Knowledge, and Expertise

• 1-2 years or more experience in financial services or similar industry
• 2 years system knowledge working within Shaw Retail preferred
• Ability to demonstrate analytical capabilities
• Excellent communication, organizational and problem-solving skills
• Basic knowledge of PC applications including Microsoft Office
• Intermediate operational experience of Microsoft Excel
• Experience working on multiple concurrent tasks while meeting rigorous deadlines
• Should possess clear and professional verbal communication skills
• Extremely strong customer service skills
• Ability to work well with all levels of management and personnel within the organization both verbally and written
• Ability to maintain confidentiality and professional demeanor while working with internal and external customers
• Team player with ability to perform effectively in a fast-paced environment

Location

All Reprise Financial team members in this role must be based at our office. We value in-person collaboration and believe that working together in our dynamic environment fosters strong connections and drives innovation. Our office is located in Irving, TX. If you're local and ready to join us, we look forward to welcoming you

Compensation

For this role our salary range is $21 to $24 per hour, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Benefits That Support Your Success

• Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
• Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
• Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog's birthday, or just a random Tuesday
• Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life's biggest moments.
• Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
• Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day.

Our Core Values

• Pursue Excellence: We strive for the highest quality, ensuring our tools and services truly aid in our customers' success.
• Make a Meaningful Impact: We focus on delivering outcomes that genuinely improve financial well-being.
• Commit to Innovation: Our innovative approach keeps us at the forefront of providing effective financial tools.
• Champion the Customer: We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.
• Collaborate with Purpose: Our teamwork drives us to develop superior solutions that empower customers.
• Lead with Kindness: Respect and empathy are central to our operations, creating a supportive environment for success.

Equal Employment Opportunity Employer

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.