IT Service Delivery Manager- Hybrid Infrastructure

IT Service Delivery Manager- Hybrid Infrastructure

Position Information

Join the Texas Department of Transportation as a IT Service Delivery Manager at the Stassney Campus in Austin In this advanced leadership role, you'll guide strategic operations for our cutting-edge Hybrid Infrastructure Branch, overseeing teams dedicated to Shared Technology Services and Cloud Computing. Be at the forefront of innovation -establishing strategic plans, driving new technology initiatives, and shaping the future of transportation infrastructure in Texas. If you're ready to manage high-impact projects, collaborate with top professionals, and make a difference in a dynamic, tech-forward environment, we want to hear from you

Minimum Salary: 125,000.00 Maximum Salary: 140,000.00Pay Basis: Yearly FLSA Status: ExemptWork Locations: Stassney Hq - Main 6230 East Stassney Lane Austin 78744Travel: Yes, 10 % of the TimeShift: Day Job Shift Details: 40 hours per weekLocation Flexibility: Onsite

Benefits and Perks

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS )

Position Description

Performs advanced managerial work providing direction and guidance in strategic operations and planning for the IT Hybrid Infrastructure Branch within the Infrastructure Section. This position manages teams such as Shared Technology Services and Cloud Computing. Work involves establishing strategic plans, goals, and objectives; developing policies, procedures and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions. Supervises a group of professional and technical employees. Responsible for the oversight for the Section's strategic portfolio plan; coordinating the planning and initiation of a portfolio of projects and service delivery contracts at various levels of completion; monitoring the progress, budgets, and schedules of portfolios; and communicating with portfolio and project stakeholders, management, and other relevant parties. Reports to the Infrastructure Section Director. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Duties:

• Compiles and distributes project information, status reports, and project budget expenditures.
• Consults with districts, divisions and other agencies regarding issues related to project development and design.
• Develops criteria for evaluating programs, proposals, and other pertinent information related to areas of responsibility.
• Directs, develops, and evaluates projects using accepted project management methodologies.
• Manages a group of professional and technical staff.
• Monitors and manages project quality to ensure project deliverables are acceptable and fulfill the terms of the project contract or specifications.
• Oversees and establishes program goals and objectives, approves schedules, priorities and standards for achieving goals and directs program evaluation activities.
• Oversees the resource allocation and administration of the centralized project delivery program staff and supports project delivery functions to ensure responsiveness to the organization's functional responsibilities and meet the needs of the division.
• Reviews and approves proposed changes to project parameters and changes to original project plan and budget; oversees implementation of changes.
• Manages the daily operations of the Enterprise Architecture, Cloud Services, and Vulnerability Management team and oversees complex IT business functions.
• Develops project plans including strategy definition, project forecast allocation, timelines and milestones and contingency planning.
• Performs other job responsibilities as assigned.

Minimum Qualifications:

Education: Bachelor's Degree in related discipline. Relevant work experience may be substituted for degree on a year per year basis OR related graduate level education may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Experience:

• 5 years experience in project management, program management, product management, contract management, planning and analysis and/or implementing business enterprises; must include at least 4 years information technology related operations or projects. (Experience can be satisfied by full time or prorated part time equivalent).
• Must have 2 years supervisory/managerial experience.

Licenses and Certifications: Valid driver's license. This position requires driving a state vehicle.

Preferred Qualifications:

Competencies:

Extensive knowledge of

• Project planning concepts and methods
• Local, state, and federal laws and regulations relevant to the administration of the project undertaken
• Portfolio/program/project evaluation methods and techniques
• Systems and procedures used to evaluate a third-party vendor's performance
• Information Technology related contracts and contract management

Expert skill in

• Planning methods, techniques, and strategies
• Maintaining effective working relationships with others
• Addressing changes in scope and budget
• Using computers, applicable programs, applications, and systems

Proficient skill in

• Supervising professional and technical staff
• Communication and interpersonal skills
• Maintaining a safe working environment

Ability to

• Analyze complex information and develop plans to address identified issues
• Plan, assign, and/or supervise the work of others
• Identify project risks and gaps
• Prepare reports
• Ability to work successfully with technical and non-technical groups

Other Attributes

Exercise sound judgment in making critical decisions, to analyze complex information and develop plans to address identified issues, to demonstrate negotiation and facilitation skills, to identify project risks, to prepare reports and spreadsheets, to communicate effectively, and to assign duties and responsibilities and coordinate the work of project staff.

Physical Requirements and Working Conditions:

Conditions of Employment:

Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

• To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency's critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries.

Job: Information Technology

Schedule: Full-time

Employee Status: Regular

Job Type: Standard

Job Level: Manager

Job Posting: Nov 3, 2025, 12:50:21 PM Unposting Date: Nov 18, 2025, 11:59:00 PM

State Job Title/s: Director IV State Job Code/s: 1623

Military Occupational Specialty (MOS)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

Applicant Information

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information