Information Technology Support Specialist

4 days ago

Kirkland, Washington, United States Rylem Staffing Full time

IT Support Specialist (Part-Time)

Location:
Hybrid – Kirkland, WA (1 onsite day/week)

Schedule:
16–24 hours/week | Flexible based on academic schedule

About the Role

I work with a Security and Investigations client who is seeking a part-time
IT Support Specialist
to provide high-quality technical support within a fast-growing and security-focused organization. This role is ideal for a college student or early-career professional passionate about IT, TechOps, or Cybersecurity, and looking to gain hands-on experience supporting end users in a modern, Apple-based environment.

Role Scope & Responsibilities

Key Responsibilities:

  • Provide Tier 1–2 technical support primarily for
    macOS and iOS
    environments.
  • Manage and resolve tickets through
    InDesk
    or other ticketing systems, maintaining clear documentation.
  • Administer
    Google Workspace
    accounts, devices, and permissions.
  • Support
    mobile device management (MDM)
    through
    JAMF
    (for Apple) and
    Intune
    (for Windows virtual environments).
  • Handle basic
    inventory management
    for IT assets.
  • Ensure adherence to
    security and privacy
    best practices, prioritizing compliance over customer convenience when necessary.
  • Collaborate closely with IT, Security, and Operations teams to maintain efficient workflows.

Typical Ticket Volume:

  • Average: ~5 tickets per day
  • Peak days: ~25 tickets
  • Light days: ~1 ticket

Expected Challenges

  • They are in a
    growth and change phase
    , which means responsibilities can evolve and require adaptability.
  • The initial learning curve may feel steep; however, all training and support will be provided.
  • Training ramp-up:
    ~90 days to get comfortable
  • Full mastery:
    ~6 months

Systems & Tools

  • Operating Systems:
    macOS and iOS (exclusive focus)
  • Ticketing:
    InDesk or equivalent platform
  • MDM:
    JAMF (Apple), Intune (Windows virtual environments)
  • Collaboration:
    Google Workspace
  • Networking:
    Basic understanding of networking concepts and stacks
  • Optional:
    Command-line or scripting familiarity

Qualifications

  • Excellent communication and interpersonal skills; able to interact professionally with all levels of staff.
  • Strong problem-solving and troubleshooting ability.
  • Interest in IT, TechOps, or Cybersecurity.
  • Familiarity with ISO frameworks (ISO 27001, 27701, etc.) a plus but
    not required
    .

Schedule & Availability

  • Hours:
    16–24 hours per week
  • On-site Requirement:
    One on-site day per week at Kirkland office (4–8 hours)
  • Flexibility:
    Schedule can vary per academic term with advance notice; accommodations provided during exam weeks.
  • Other Employment:
    Permitted, provided no conflict of interest and availability commitments are met.

Kirkland, WA 98033

Note: Commuting to the office is not reimbursed. Travel expenses outside of routine commuting will be covered.

Background Check & Interview Process

  • Background investigation includes:
  • Criminal, education, and employment verification
  • Soft credit check
  • Reference checks -required
  • Pre-submission requirement:
    Written non-technical prompt
    (must be completed before candidate submission).
  • Interview process:
    2–3 rounds

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