Resident Coordinator Supervisor

About the Pope Francis Center

The Pope Francis Center exists to provide meals, supportive services, and housing assistance to Detroit community members in need, especially those experiencing homelessness. On an average day, we welcome over 200 guests and provide them with nutritious meals, showers, laundry, and access to doctors, dentists, lawyers, and housing providers through our free clinics. We have been serving Detroit's most vulnerable citizens for over 30 years, and we envision a Detroit without homelessness—where every person has the resources for sustained stability.

Position Overview

The Resident Coordinator Supervisor provides leadership and operational oversight for the Resident Coordinator team, ensuring the Bridge Housing Campus (BHC) remains safe, organized, and aligned with trauma-informed standards. Reporting to the Director of Security, this position bridges the residential, security, and care plan teams by coordinating staff coverage, monitoring campus activity, managing supplies, and maintaining communication systems that support daily structure and resident well-being.

This hands-on role requires excellent organizational and communication skills, the ability to lead a diverse team, and strong proficiency with technology and reporting systems. The Supervisor models professionalism, ensures consistency across shifts, and maintains a calm, stabilizing presence on the residential floors.

Key Responsibilities

1. Supervision & Team Development

● Supervise all Resident Coordinators, including scheduling, task delegation, and performance management.

● Conduct daily shift briefings and weekly supervision sessions with RCs.

● Provide coaching, feedback, and corrective action consistent with organizational policy.

● Ensure RCs maintain professionalism, trauma-informed engagement, and timely completion of reports.

2. Campus Operations & Safety Oversight

● Oversee daily residential operations in coordination with Security, Facilities, and the Care Plan team.

● Ensure safety rounds, room checks, and substance testing are completed and documented per policy.

● Manage incident response and escalation, ensuring accurate reporting and follow-up.

● Track resident attendance, curfew compliance, and campus movement through the Appointment Tracker.

● Monitor and coordinate all resident supply and facility needs, including linens, hygiene products, meals, cleaning materials, and general room/board resources.

● Maintain organized storage areas and ensure timely replenishment by delegating restocking or delivery tasks to RCs.

● Partner with Facilities and Operations teams to identify and resolve maintenance or inventory issues.

3. Resident Support & Culture

● Oversee fulfillment of resident requests for supplies, repairs, and room-related needs; ensure issues are logged and resolved promptly.

● Support the RC team in maintaining consistent cleanliness, dignity, and order across resident rooms and shared spaces.

● Participate in crisis response, restorative conversations, and de-escalation as needed.

● Serve as a visible, approachable, and professional presence on the residential floors, promoting a culture of respect, safety, and accountability.

● Drive or coordinate resident transportation for approved appointments as needed.

4. Documentation, Reporting & Technology

● Review RC logs, inspection reports, and incident documentation daily for accuracy and completeness.

● Compile weekly operational summaries and trend reports for the Director of Security and Director of Operations.

● Ensure staff proficiency with Google Workspace, Microsoft Office, and tablet-based tools for documentation, scheduling, and communication.

● Maintain confidentiality and adhere to HIPAA and internal recordkeeping standards.

5. Cross-Department Coordination

● Act as the primary liaison between Resident Coordinators, Security, Care Plan, and Facilities teams.

● Lead cross-department huddles or briefings to align communication and resolve operational issues.

● Support coordination of resident movement, appointments, and off-site activities with Care Plan and Clinical staff.

● Represent the residential operations function in internal meetings and provide recommendations for process improvement.

Qualifications

● Bachelor's degree in human services, psychology, social work, or criminal justice preferred.

● 3–5 years of experience in residential, housing, or human services environments, including at least 2 years in a supervisory or team lead capacity.

● Strong leadership, communication, and organizational skills.

● Technology-savvy: proficient with Google Workspace, Microsoft Office, shared tracking systems, and mobile/tablet-based reporting.

● Valid Michigan driver's license with clean record; ability and willingness to drive residents to approved appointments using an agency vehicle.

● Demonstrated ability to manage conflict and maintain professionalism in high-stress or crisis situations.

● Familiarity with trauma-informed care, de-escalation, and restorative practice.

Physical Requirements

● Ability to walk or stand for extended periods and lift up to 40 pounds.

● Flexibility to work evenings, weekends, and participate in on-call rotation as needed.

● Must be able to safely operate a motor vehicle.

Key Competencies

● Leadership and accountability

● Digital fluency and administrative accuracy

● Operational coordination and delegation

● Trauma-informed supervision

● Professional presence and adaptability

Pope Francis Center is proud to be an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We do not discriminate based on race, color, sex, religion, sexual orientation, national origin, status as an individual with a disability, genetic information, pregnancy, status as a protected veteran, or any other applicable protected characteristic as outlined by federal, state, or local laws.

Job Type: Part-time

Pay: $60, $65,000.00 per year

Benefits:

• Paid time off

Work Location: In person