Senior Account Manager

The Senior Account Manager (Hybrid Ann Arbor) works directly with clients managing electrical certification projects and opportunities. The senior account manager collaborates with sales to develop and nurture strategic, mutually beneficial relationships between NSF and our clients. This is achieved by focusing on value and alignment across the company. As a dedicated account manager for key client stakeholders, this role builds trust by focusing on customer service and developing and maintaining a long-term relationship with the client. This relationship enables the senior account manager to identify NSF services to solve client issues proactively and as they arise

• Responsibilities: Proactively manage certification projects for clients by developing project plans to ensure needs and expectations are met
• Build strategic client relationships to ensure on-going high client satisfaction and business growth
• Establish efficient communication channels and liaise between key clients and internal departments to meet client objectives and expectations.
• Form collaborative relationships with account management team, sales, laboratories, and operations to share best practices for client knowledge, client engagements and work in tandem to facilitate the growth of client accounts.
• Identify areas of opportunity within other NSF business units and existing clients to promote NSF electrical services
• Identify and lead process improvement initiatives
• Prepare and deliver presentations to key accounts and other relevant stakeholders

Work Environment:

• Hybrid – Ann Arbor, MI or Fully Remote.
• Some work may be performed at client locations or conferences travel required as needed.

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• Qualifications: Bachelor's degree in business management, engineering, or related field
• A minimum of 5 years' experience managing accounts and/or project management
• Knowledge of client relationship management strategies
• Excellent interpersonal, communication and collaboration skills
• Great problem solving and analytical abilities
• Excellent organizational and time management skills
• Customer service experience and mindset

Preferred Qualifications:

• Experience and knowledge of electrical standards and codes
• Electrical or mechanical technical experience
• Project Management certification
• Experience with product safety testing and certification

About Us: With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About the Team: As pioneers in the food safety industry, NSF is proud to play a vitally important role in helping food service businesses of all sizes, from local cafes to multinational supermarket brands, stay ahead of risks, regulations and consumer expectations, while delivering on their commitment to food safety and public health.