Office Based Program Assistant

1 week ago

Concord, North Carolina, United States Southeastern Integrated Care Llc Full time

Summary:  

The Office Based Program Assistant is part of the Assertive Community Treatment (ACT) team OR Substance Abuse Comprehensive Outpatient Treatment (SACOT) team that provides person-centered services addressing a breadth of beneficiary's needs, helping him or she achieve their personal goals.   

Essential Duties and Responsibilities: 

  • Organizing, coordinating, and monitoring all non-clinical operations of the ACT or SACOT Team;
  • Managing medical records; 
  • Operating and coordinating the management information system; 
  • Maintaining accounting and budget records for beneficiary and program expenditures; 
  • Entering and tracking team performance and beneficiary outcome data, as well as running reports on such data;
  • Providing support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals; 
  • Actively participating in the daily team meeting, assisting with organizational recordkeeping and scheduling activities;
  • Collaborate with ACT or SACOT staff to ensure that beneficiary programs are operating as intended;
  • Other duties as assigned.

Supervisory Responsibilities:

This position does not oversee staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

  • High school diploma, GED, or equivalent;
  • Minimum of one year experience in a clinical or clerical setting;
  • A combination of education and experience may be acceptable;

Required Skills/Abilities

  • Ability to problem solve;
  • Excellent communication and organizational skills;
  • Demonstrated proficiency with Microsoft Office/Google Workspace applications;
  • Ability to empathetically interact with beneficiaries and their families;

Certificates, Licenses, Registrations

  • N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Movements including but not limited to prolonged periods of sitting at a desk and working on a computer, occasional standing, walking, bending, and reaching are required. 
  • Regularly required to use hands to handle or feel; talk; see; and/or hear. Specific vision abilities required by this job include close vision and color vision.
  • Must be able to lift up to 15 pounds at all times.

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