Intake & Case Manager

21 hours ago

Villa Park, Illinois, United States FAMILY BRIDGES Full time

Intake & Case Manager

Reports To: Project Director

Employment Type: Part-time (0.5 FTE) to start; may expand up to full-time (1.0 FTE) based on funding and program needs.

Location: Oakbrook Terrace, Illinois (Hybrid: Remote and Onsite)

Position Summary:

The Intake & Case Manager supports the HEART HHS-ACF-OFA-ZB-0109 grant by managing the intake process, verifying participant eligibility, and providing case management services for couples enrolled in the program. This role plays a key part in ensuring participants are successfully onboarded, retained, and supported throughout their journey, while maintaining accurate data and compliance with grant requirements. Compensation is $47,000 FTE; 20 hrs./week (0.5 PTE) = ~$23,500 annually per federal funding.

Key Responsibilities:

  • Conduct intake interviews with participating couples to assess eligibility and gather required documentation.
  • Maintain organized and confidential case files, ensuring accurate data entry into program databases.
  • Serve as the main point of contact for participants regarding support services, appointment reminders, and referrals.
  • Collaborate closely with facilitators, outreach teams, and the project director to promote participant engagement and retention.
  • Track participant attendance, follow up on absences, and assist with overcoming barriers to program completion.
  • Coordinate wraparound services or referrals to community resources as needed.
  • Prepare and submit reports as required by program leadership and funders.
  • Ensure all interactions and records are compliant with program policies and grant requirements.
  • As part of our shared mission, all team members contribute to the organization's development efforts by engaging in activities such as donor and community outreach, fundraising initiatives, and relationship-building that sustain the mission of Family Bridges.

Qualifications:

  • Associate's or Bachelor's degree in Social Work, Human Services, Psychology, or related field preferred.
  • At least 2 years of experience in case management, intake coordination, or client services preferred.
  • Strong communication and interpersonal skills; bilingual (English/Spanish) needed.
  • Detail-oriented with strong organizational and data management abilities.
  • Culturally sensitive and experienced in working with diverse populations, including couples and families.
  • Familiarity with CRM systems or data entry software is a plus.
  • Have legal permanent residency or U.S. Citizenship (ie, proof of authorization to work in the U.S.)

Organizational Culture:

  • Contribute to a healthy and supportive workplace culture aligned with Family Bridges' mission.
  • Model professionalism, responsiveness, and encouragement in daily interactions.
  • Acknowledge the Family Bridges Statement of Faith.

Compensation:

Salary is in line with federal grant budget guidelines. Benefits for part time, PTO and voluntary 401K participation, included following a probationary period. Position contingent on funding.

Pay: $23,500.00 per year

Benefits:

  • Paid time off

Education:

  • Associate (Preferred)

Experience:

  • Intake & Case Management: 2 years (Preferred)

Language:

  • Spanish (Required)

Ability to Commute:

  • Oakbrook Terrace, IL Preferred)

Work Location: Hybrid remote in Oakbrook Terrace, IL 60181

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