Front Desk Guest Service Agent

2 weeks ago

Honolulu, Hawaii, United States Island Colony Partners Full time $30,000 - $50,000 per year

Job Summary

Ensure Guests are treated with Aloha spirit, accurately, and efficiently. Provide guests with service that anticipates their needs. Assure immediate and courteous attention to all guests and incoming phone calls. Maintain high level of accuracy regarding all information being recorded or flowing through the front desk. To serve as the "front line" personnel to the guest in handling problems, complaints, information needs and to show the guest the degree of attention, professionalism and clean appearance they expect from a top of the line hotel with a well trained staff. Room Master experience.

Responsibilities

  • Reports to work on time and in uniform, properly groomed with appropriate name tag.
  • Check in and out all guests as courteously and effectively as possible.
  • Post all charges correctly to guest accounts during shift.
  • Accurately handle the basic functions of PBX and the front desk such as checking guest inand out, taking and forwarding messages and taking reservations.
  • Responsible for knowledge regarding groups, VIP's, transients, special events.
  • Serve as an unending informational source for all hotel guests.
  • Show rooms and hotel facilities to guests and potential guests as requested.
  • Check bags for guests who wish to store them.
  • Read daily departmental emails.
  • Monitor lobby for non-hotel guests.
  • Explain hotel facilities while showing people to their rooms, i.e., the 7-pillars.
  • Responsible for keeping necessary supplies on hand by informing the Front OfficeManager/Supervisor of Front Desk needs.
  • Communicate and follow-up with appropriate department to address rooms that requireattention from Housekeeping or Maintenance.
  • Encourage to visit local attractions take tours and be familiar with hours of operations.
  • Arrange activities for guests (i.e., tours, transportation).
  • Take reservations and post transactions for spa services.
  • Use time clock to punch in and out as required.
  • Attend necessary meetings resolve guest problems and complaints.
  • All other miscellaneous responsibilities as assigned and deemed appropriate by management.

Requirements

  • Basic computer and application skills for PMS system
  • Grest customer service skills

Join our team and contribute to creating a clean, safe, and welcoming atmosphere for all guests

Job Types: Full-time, Part-time

Pay: $ $23.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Work Location: In person

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