Accounts Payable Specialist

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us

How you'll make an Impact

As the AR Specialist, you will play a key role in ensuring smooth financial operations by handling lockboxes, managing ACH payments, and guiding clients toward the appropriate payment channels. Your proactive approach will drive timely and accurate payment collection, while maintaining precise financial records. Your impact will be essential to the company's financial success and contribute to a seamless client experience.

Location and Work Expectations

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).

What you will be doing

• Payment Processing: Accurately enter incoming payments, including lockbox and ACH transactions, into the accounting system, ensuring correct application to customer accounts.
• Accounts Management: Maintain up-to-date records of all accounts receivable transactions, including monitoring account balances, payment status, and aging reports.
• Collections: Proactively manage the collection of past due accounts, making professional and courteous phone calls to clients to resolve payment issues and collect outstanding balances.
• Client Redirection: Effectively redirect clients to appropriate payment channels, including lockboxes, ACH, and other designated payment methods, ensuring a smooth and efficient payment process.
• Reconciliation: Regularly reconcile accounts receivable balances with the general ledger, ensuring all discrepancies are identified and resolved promptly.
• Reporting: Generate and analyze accounts receivable reports, providing insights and updates to management on collection efforts and outstanding balances.
• Customer Service: Serve as the primary point of contact for customer inquiries related to billing and payments, providing timely and professional assistance.
• Process Improvement: Identify and recommend opportunities for improving the efficiency and effectiveness of the accounts receivable process.
• Performs other duties as assigned

You'll be successful in this role if you have

• Proven experience in accounts receivable or a similar financial role.
• Previous experience with lockboxes and ACH payments.
• Experience in managing and collecting past due balances.
• Strong self-motivation and ability to work independently in a remote environment.
• Excellent organizational skills with a high level of attention to detail.
• Strong communication skills, both written and verbal, with the ability to professionally engage with clients over the phone.
• Ability to handle sensitive financial information with integrity and confidentiality.
• Results-oriented mindset with a focus on achieving and exceeding collection targets.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Bachelor's degree in accounting, Finance, Business Administration, or a related field

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $44,000 and $60,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you Submit your resume today Applications will be accepted until 11/21/25.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.