Implementation Analyst

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Implementation Analyst do at Fiserv?

As a successful Implementation Analyst, you will coordinate directly with customers and multiple internal teams to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.

What you will do:

• Provide onboarding support to Fiserv client institutions and processors to ensure customer expectations are exceeded
• Report customer project accomplishments and deliverables to management
• Review and approve card program changes and trend opportunities for department development
• Manage non-routine, complex processing and change requests
• Act as the Project Lead for various initiatives - both internal and external, using Project Management best practices and skills

What you will need to have:

• A minimum of 3-5 years' experience in a customer support role in software, financial or information services
• Must understand secure and non-secure card personalization requirements per industry standards
• Excellent time management, organization, and planning skills are essential
• Able to set priorities, influence others, and manage customer expectations
• Demonstrated success in customer relationship management
• Self-starter with a demonstrated ability to achieve results as part of an effective team and ability to effectively prioritize and multi-task under deadlines
• Excellent verbal, written, presentation and interpersonal skills
• Strong project management skills

What would be great to have:

• Bachelor's degree in business, technology or a related fields, or an equivalent combination of education, work and/or military experience
• Experience building and enhancing positive working relationships with key Fiserv client institutions, processors and internal stakeholders
• Experience preparing and maintaining detailed project plans, status reports and issues logs

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.