Network Operations Analyst

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About Your Role:

As a Network Operations Analyst, you can look forward to immersing yourself in a complex global environment, having the opportunity to work with multiple network technologies including routing, switching, SDWAN, firewall, load-balancing, and automation. Your primary responsibilities include incident response/troubleshooting, and break/fix engineering for a large-scale global network/security infrastructure.

What you'll do:

• Support a global enterprise multi-vendor network consisting of 20,000+ Network and Security Devices
• Provide advanced level troubleshooting to quickly identify and resolve network/security related incidents across a wide array of technologies and platforms
• Engage, drive and escalate issues with multiple network/security vendors related to incident management
• Assist with client testing/troubleshooting, new implementations and disaster recovery testing

Experience you'll need to have:

• 4+ years of overall IT experience, ideally in a Network Operations or Engineering role
• 1+ year experience and knowledge of LAN/WAN technology and protocols, including but not limited to BGP, EIGRP, HTTP, FTP, TCP, and Spanning Team
• 1+ year of experience diagnosing and resolving complex network switching and routing issues
• 1+ year of experience configuring and independent troubleshooting of Cisco, Juniper, Arista, Versa switches and routers
• 1+ year of experience with enterprise firewalls (Palo Alto, Juniper, and Checkpoint) and load balancing (F5, Citrix NetScaler)
• Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Experience that would be great to have:

• Cisco Certified Network Associate (CCNA) Certification
• Excellent communication skills and the ability to deal with clients, vendors, engineers, and managers at various levels
• Ability to manage and prioritize multiple incidents with potentially competing priorities
• Collaborate well with others on a global team to solve problems and actively incorporate input from multiple sources
• Self-motivated and able to think outside the box with a strong desire to learn and grow

How you'll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site
• This role will work either the front half (Sun-Tues, e/o Wed) or back half of the week (Thurs-Sat, e/o Wed), 3-4 days/week for 12-hour shifts
• This role requires flexibility to work overtime that includes weekends and holidays
• This role requires use of a computer and audio equipment

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.