Client Success Manager

6 hours ago

Atlanta, Georgia, United States FIXD Automotive, Inc. Full time

About FIXD & AppraisalPRO:
FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description:
AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

  • Onboard dealership customers to AppraisalPRO and conduct initial training
  • Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
  • Proactively provide support by actively monitoring product usage to identify red flags
  • Influence and build rapport with key decision-makers in order to become their trusted advisor
  • Secure referrals to other potential dealership customers from existing customers
  • Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements
Qualifications

  • The ability to quickly build relationships and trust
  • Excellent interpersonal skills
  • Strong communicator who can present and write well, extremely responsive
  • Ability to multitask and prioritize
  • Passion for providing top-notch customer service

Plus

  • Experience in the Franchise Dealership industry

Benefits

  • Health Care Plan (Medical, Dental & Vision) for you and your family
  • 401k - 5% match
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Free Food & Snacks

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