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Client Services Representative
2 weeks ago
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits
SHIFT: 2:00 PM - 10:30 PM M-F Rotating Weekends, Holiday's possible On-Call
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma or equivalent.
Experience
1 year previous experience in Client Services
Preferred
Experience
1 year previous related laboratory experience and
JOB DUTIES
Main telephone liaison between the hospital and laboratory staff as well as between outside clients and laboratory staff, and as the liaison, will be in constant communication with patients, doctors & nurses throughout the facility and DFW. Answer incoming calls and either forward appropriately, assist the client by answering routine questions, or research the answers to more detailed questions and follow up with client to ensure understanding.
Maintains daily productivity goals and key indicators, including
Utilize computer systems, including Epic and SunQuest, to determine status of tests, locate specimens, and research test cancellations.
Work closely with Specimen Processors and Phlebotomists to ensure proper specimens are drawn and that add-on tests can be done. Work with point person in each laboratory section to ensure all section-specific questions are answered in a timely manner.
Retrieve patient reports from database programs for various labs to fax/mail, etc. to clients upon request. Obtain missing demographical information in requisitions by contacting the client when necessary.
Obtain client requests for supplies or transport media and ensure that the requests are processed in a timely manner.
Coordinate specimen pick-ups via online CitySprint Courier Services for on-campus and off-campus clients. Continuous review of the courier schedule to make certain specimens are picked up in a timely manner.
Demonstrate ongoing competency skills, above level problem solving skills and decision-making abilities.
Support and comply with the Quality Management Program.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare – no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits
