Microsoft 365 Engineer

Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $12 billion – on behalf of over 700,000 creators and rights owners. 

Title: Microsoft 365 Engineer
Department: Technology
Job Location: Washington, DC (Hybrid:  Onsite 3 days a week)
Reports To: Manager, Digital Workplace
Supervisory Role: No
FLSA Status: Exempt

Position Summary:  Love cracking tech puzzles and keeping the beat going behind the scenes? Join us in powering the music industry with cutting-edge technology At SoundExchange, we are looking for a skilled Microsoft 365 Engineer to design, implement, and support modern workplace solutions that empower collaboration, productivity, and security across the enterprise using Microsoft 365 technologies. This is an ideal role for anyone who enjoys being hands on and enjoys troubleshooting, customer support, and variety in their technical work. You will be a member of the Digital Workplace team and report to the Manager of Digital Workplace. This is a hybrid role, in-office three days per week, as required for maintenance and technical support, and as needed to support business needs.

Essential Functions:

• Administer, support, and enhance Microsoft 365 services including Intune, Exchange, SharePoint Online, OneDrive, Teams, and Copilot
• Administer user accounts, licenses, and permissions via Microsoft 365 Admin Center, Okta, and other platforms
• Monitor system performance, troubleshoot issues, and implement solutions to ensure high availability and reliability
• Build, configure, and enforce security policies using Microsoft Defender, GPO, Conditional Access, Purview, and compliance tools
• Collaborate with IT and business teams to implement new features and optimize workflows
• Support and monitor on-prem and virtual infrastructure consisting of Windows servers, Cisco switches, Microsoft Hyper V, Failover Cluster Manager, AWS EC2, VPN, and building Wi-Fi Access Points.
• Monitor backups and patch management on Windows and Mac user devices, servers, switches, and virtual machines.
• Address Tech Support tickets related to system support and administrative tasks for users on Windows, MacOS devices, and other platforms.
• Assist with administration of Microsoft365, Atlassian Cloud, Okta applications, and Intune Tenant
• Assist with network infrastructure and software integrations and migrations including (but not limited to) firewalls, switches, servers, virtual machines, Okta, and Microsoft tools.

Required Knowledge, Skills, Abilities (KSAs):

• Experience with hybrid environments and migrating workloads to the cloud
• Experience with administrative functions on MacOS, Windows devices, and backend systems (MS Exchange, Azure AD, MS Office, MS Windows Server, etc).
• Strong familiarity of identity and access management (IAM)
• Familiarity with mobile device management (MDM) using Intune and/or Kandji
• Strong understanding of Microsoft 365 security and compliance features
• Familiarity with Video Conferencing platforms and hardware

Required Education, Certifications/Licenses, Related Experience:

• Bachelor's Degree in Information Technology, Information Systems, System Administration, or equivalent experience.
• 3-5 years' experience as a system administrator, infrastructure engineer, or cloud administrator.

ADA Specifications:

• This position requires the ability to remain in a stationary position (standing and/or seated) more than half the time.
• The person in this position may need to move about the corporate office(s) less than half the time.
• The person in this position must be able to maneuver (lift, move, carry, slide, etc.) 15 – 40 lbs.
• This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing, operating the Point-of-Sale system, etc.) a majority of the time.
• This position requires the ability to spend majority the time viewing computer monitors.

Travel Requirements:

• This position has less than 25% travel.

PAY RANGE:  $121, $147,000.00

Note:

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Taking Care Of The Band:

At SoundExchange we empower creators and help shape the future of music. One way we do this is by respecting different voices, varied perspectives, and distinct backgrounds of all our team members. We are intentional in creating a culture where we recognize that all employees have the opportunities and support needed to thrive. We strive to create teams that reflect the music community we serve – every individual's unique attributes and abilities are valued, and are part of how we innovate, create, and deliver experiences to the creators we champion.

SoundExchange has an employee-led committee that focuses on amplifying different voices and backgrounds and undertakes activities to promote inclusion and access. It helps to cultivate SoundExchange culture and policies, advocates for equality within the music industry, and participates in community building activities in the Washington, DC area where SoundExchange is located.

All with the goal of promoting more belonging and access in the workplace, music industry, and local community.

Accommodations:

SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis.  If you need an accommodation, please email