Service Desk Lead

7 days ago

Glynco GA, United States Integral Federal Full time $100,000 - $120,000 per year

Overview:

The Service Desk Lead manages and mentors service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively to provide the full range of Information Technology (IT) Delivery and Operations Support Services (DOSS) required to support FLETC's mission.

Responsibilities:

  • Oversee the daily operation of the service desk to include monitoring performance metrics and service level agreements (SLAs).
  • Act as the primary point of contact for escalated issues to ensure FLETC expectations are met and that the service desk provides a high level of support.
  • Responsible for identifying and implementing service improvement initiatives.
  • Coordinate with other IT sections to resolve issues and ensure that the service desk continuously evolves to meet changing business needs.
  • Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance.

Qualifications:

Required:

  • Bachelor's degree or equivalent experience in Information Systems, Computer Science, or Computer Engineering.
  • Minimum of five years of detailed experience in Help Desk / Service Desk, coupled with five years of experience in IT, including operational, support, and management services.
  • Public Trust

Preferred:

  • Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software, such as Ivanti HEAT; HDI, ITIL, and Project Management certifications

Company Overview:

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal

Our package also includes:

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Paid Time Off & Holidays
  • Earned Bonuses & Awards
  • Professional Training Reimbursement
  • Paid Parking
  • Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability

  • Service Desk Support

    4 days ago

    Norcross, GA, United States Capstone Logistics, LLC Full time

    Shift: All potential applicants are encouraged to scroll through and read the complete job description before applying. Compensation: Competitive Service Desk Technician I Job Description: Provide first and second-level support for incoming technology issues. Responsible for support and troubleshooting of enterprise end user systems, to include printer,...

  • Help Desk Support

    5 days ago

    Atlanta, GA, United States Rexus Group Full time

    Job Description: IT Help Desk Support Location: Atlanta, Georgia, USA. Support: Monday, Wednesday, Friday, 8am-5pm. Contract Duration: 1 Year + extendable. The IT Help Desk Technician that supports executive leadership is often a specialized, high-touch service that provides discreet and rapid technical support for a company's top executives. These...

  • Community Front Desk Receptionist

    1 week ago

    Alpharetta, GA, United States IDR, Inc. Full time

    IDR is seeking a Front Desk Receptionist to join one of our top clients for an opportunity in Alpharetta, GA. This role involves providing exceptional front desk service within a professional office environment, supporting day-to-day administrative and customer service functions. Position Overview for the Front Desk Receptionist: Greet guests at...

  • Front Desk Clerk

    3 days ago

    Bainbridge, GA, United States TIM SMITH & ASSOCIATES INSURANCE, INC Full time

    Company Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Front Desk Clerk located in Bainbridge, GA. The Front Desk Clerk will handle receptionist duties, greet and assist visitors, manage phone inquiries with professionalism, and provide administrative and clerical support. Other responsibilities...

  • Program Manager

    4 days ago

    Glynco, United States Private Label Staff Full time $120,000 - $180,000 per year

    Why This Opportunity?This organization partners with U.S. federal government customers to drive technology transformation and strengthen mission performance. The team focuses on delivering secure, scalable, and high-performing solutions that enable visibility, protection, and optimization of agency infrastructure. As a trusted systems integrator and...

  • Front Desk Clerk

    7 days ago

    Bainbridge, GA, United States TIM SMITH & ASSOCIATES INSURANCE, INC Full time $30,000 - $40,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Front Desk Clerk located in Bainbridge, GA. The Front Desk Clerk will handle receptionist duties, greet and assist visitors, manage phone inquiries with professionalism, and provide administrative and clerical support. Other responsibilities include...

  • Front desk Agent

    7 days ago

    Adel, GA, United States Hampton Inn Adel Full time $36,000 - $42,000 per year

    Job Title: Front Desk AgentHampton Inn Adel, GAJoin a dynamic and welcoming team at Nilkanth Hospitality, managing Hampton Inn in Adel, GA, where we prioritize creating memorable experiences for our guests. We are committed to providing exceptional service and maintaining the highest standards of hospitality. If you are passionate about customer service and...

  • Front Desk Hybrid

    3 days ago

    LaGrange, GA, United States Luxury Extended Stay Hotel Full time $31,200 - $65,000 per year

    Front Desk Agent – Hybrid PositionStayApt is seeking a reliable and customer-oriented Front Desk Agent to join our team in LaGrange, GA. This is a hybrid position, which includes front desk, housekeeping and light maintenance duties as needed. The applicant must be willing to clean rooms as part of their role. This role is gender neutral, any gender may...

  • Help Desk Technician

    5 days ago

    Cumming, GA, United States Snap Tech IT, LLC Full time

    *Help Desk Technician* Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Are you ready for an opportunity to use your IT skills and consistently grow your knowledge? Is a process driven culture on your list for places to work? If you're ready to jump into an amazing organization that is looking...

  • Instructional Systems Designer/Curriculum Developer- Georgia

    5 days ago

    Glynco, GA, United States Serco Full time $60,000 - $120,000 per year

    Serco is seeking an Instructional Designer/Curriculum Developer to join our team supporting the Federal Law Enforcement Training Center (FLETC) in Charleston, SC, who will report to the Senior ISD/Contract Project Manager. Bring your expertise and collaborative skills to make an impact in federal law enforcement trainingThis position is contingent upon your...