Front desk Agent

1 week ago

Adel GA, United States Hampton Inn Adel Full time $36,000 - $42,000 per year

Job Title: Front Desk Agent

Hampton Inn Adel, GA

Join a dynamic and welcoming team at Nilkanth Hospitality, managing Hampton Inn in Adel, GA, where we prioritize creating memorable experiences for our guests. We are committed to providing exceptional service and maintaining the highest standards of hospitality. If you are passionate about customer service and thrive in a fast-paced environment, we want to hear from you

Position Summary:

As a Front Desk Agent, you will be the primary point of contact for our guests. Your welcoming presence and attention to detail will ensure that each guest has a delightful and seamless stay. You will manage all front-desk operations while providing exemplary customer service and effectively solving any challenges that may arise.

Key Responsibilities:

  • Greet guests with a warm and friendly demeanor upon arrival and provide prompt assistance.
  • Manage guest check-ins and check-outs efficiently, ensuring accurate processing of information.
  • Handle guest inquiries, requests, and reservations both in person and over the phone professionally and courteously.
  • Maintain an organized front desk area and provide administrative support as needed.
  • Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
  • Address and resolve guest complaints and issues promptly, ensuring a satisfactory outcome.
  • Maintain up-to-date knowledge of hotel policies, services, and local attractions to assist guests effectively.
  • Process payments and manage cash and credit transactions accurately.

Qualifications:

  • High school diploma or equivalent; a degree in hospitality or related field is a plus.
  • Previous experience in a customer service role, preferably within the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Ability to multitask and remain calm under pressure.
  • Proficient with hotel management software and basic computer skills.
  • Flexible schedule, including availability to work evenings, weekends, and holidays.

What We Offer:

  • Competitive Wages and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • Discounts on hotel stays.

If you are enthusiastic about providing top-notch service and being a part of a dedicated team, apply today and start your rewarding career at [Company Name]

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