GENERAL MANAGER — Future Managing Partner Track

Big Kahuna Wings - West Town is seeking a high-performance General Manager who wants more than a job — someone who wants a long-term partnership and the opportunity to grow into a Managing Partner role.

This is NOT a typical GM position.

This is a role designed for a leader who can:

Take full responsibility

Fix operations and turn around profitability

Lead teams with discipline and care

Think and act like an owner

Grow into a partner with real financial upside

You will start with a competitive lower base salary and gain significant performance bonuses + future profit share based on store results.

KEY RESPONSIBILITIES

1. Restaurant Leadership & Daily Operations

• Lead all daily operations of the restaurant with consistent owner-style discipline.
• Maintain high standards of food quality, speed, accuracy, and hospitality.
• Ensure all team members follow recipes, portioning, safety, and service procedures.
• Manage the shift flow, expo, kitchen timing, and staffing during peak hours.
• Represent the store in front of the franchisor during visits and calls.

2. Financial Performance & Cost Control

Your job is to protect profitability with intensity.

• Own the store-level P&L.
• Achieve labor targets with weekly forecasting.
• Control food cost through portioning, prep accuracy, waste tracking, and ordering.
• Reduce controllables (cleaning supplies, packaging, utilities, etc.).
• Review daily reports and adjust operations accordingly.
• Hold kitchen teams accountable for food execution and ticket times.

3. People Leadership & Talent Development

• Recruit, hire, and onboard high-quality employees.
• Train, coach, and grow KMs, shift leads, cooks, and FOH staff.
• Build a culture of accountability, teamwork, positivity, and urgency.
• Maintain strong communication with the owner and DOO.
• Lead performance evaluations and corrective actions with clarity and fairness.

4. Guest Experience & Brand Reputation

• Ensure hospitality standards exceed franchisor requirements.
• Resolve guest issues professionally and quickly.
• Improve Google review scores — goal: 4.4+.
• Maintain a clean, safe, and welcoming dining environment.
• Build local relationships with guests, schools, offices, and the community.

5. Team Scheduling, Training & Compliance

• Build weekly schedules that match projected sales.
• Adjust labor based on real-time conditions.
• Train and certify employees based on franchisor standards (without overwhelming the operations).
• Maintain all required documentation for food safety, health inspections, and corporate audits.

6. Sales Growth & Local Marketing

• Partner with the owner on promotions, specials, and local outreach.
• Push catering, large orders, and community involvement.
• Launch weekly action plans with team contests, upsell incentives, and guest service initiatives.

WHAT WE ARE LOOKING FOR

Experience

• 5+ years restaurant GM or AGM experience
• Strong operations background in wings, QSR, fast-casual, or high-volume kitchens
• Proven results managing food cost, labor %, staffing, and guest experience
• Ability to handle franchisor demands and standards

Skills & Traits

We want a future partner, not just an employee.

Looking for someone who is:

Owner-minded

Calm under pressure

Accountable and disciplined

Hungry for growth

Not afraid to make decisions

Can handle conflict and lead people

Data-driven with strong financial understanding

Loyal and long-term in mindset

Positive and high-energy

Not a job-hopper

COMPENSATION PACKAGE

This role is structured for long-term upside, not short-term salary chasing.

Base Salary:

$50,000+ (based on experience)

Quarterly Performance Bonuses:

Earn $25,000+ annually based on:

• Profitability
• Food cost
• Labor control
• Ticket times
• Sales growth
• Google review score
• Franchisor audit score

Managing Partner Track (24 Months):

If you perform at a high level, you become eligible for:

• 2%–5% profit share
• Tiered ownership participation
• Annual profit bonus
• Retention bonus
• Equity or phantom equity opportunities
• Expansion role bonuses for new stores

This track is designed to create wealth for a GM who truly treats the business like their own.

SCHEDULE & EXPECTATIONS

• Full-time — 45–55 hours/week depending on volume
• Must be available on weekends during busy periods
• Must be reliable, disciplined, and consistent
• Expected to be hands-on during peak times

WHY JOIN US?

• We offer one of the strongest growth paths in the Knoxville restaurant market.
• Partnership and profit share opportunities not available in most franchise systems.
• Strong owner support and a long-term vision.
• A real chance to build something meaningful — not just work shifts.
• You will be treated as a partner, not just a GM.

HOW TO APPLY

Submit your resume on Indeed with a brief message explaining:

"Why I want a Partner-Track GM role at Big Kahuna Wings - West Town and how I can turn this store into a profitable machine."

Pay: Up to $50,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid training

Work Location: In person