Renew Retail Store Leader- Seattle

EILEEN FISHER Renew is the embodiment of EILEEN FISHER's commitment to circularity and a future without apparel waste. We start by designing our product with high quality, healthy materials and timeless designs that'll stay in your closet longer. As an evolving and innovative take-back and reuse program, Renew collects worn or torn EILEEN FISHER garments from our customers to ensure that nothing we create goes to landfill. We ask for our clothes back because we believe that their value doesn't end with their first wear. 

Values Statement:
As a founder led Company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position, and are intended to be woven into all that we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.

•    We are authentic

•    We thrive in connection

•    We trust each other

•    We innovate through creativity

•    We are committed to the health of the whole

•    We are united by purpose

Position Summary:  

As the Renew Retail Store Leader you are immersed in circular commerce, by overseeing EILEEN FISHER's second product lifecycle. You develop, drive and participate in activities that support achieving business objectives, while creating an unsurpassed service culture in the store environment. You foster strong internal and external relationships. You partner with other Renew leaders to achieve shared goals to move the Renew program forward and invite more people to engage in circular and sustainable practices. As a Merchant, you will perform with high integrity in business and team development.  You lead an innovative, sustainability-focused and community-centric environment. As a Store Leader, you will emulate the brand as an EILEEN FISHER Ambassador by embracing the values, purpose and strategic objectives of the company. 

This position leads the store team and manages pre-owned EILEEN FISHER garments.  Experience in merchandising and working with secondhand products is a plus.

Summary of Duties and Responsibilities:

Business, Strategy and Vision

•    Drive and maximize key performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and achieving profitably.

•    Develop promotions, events and other sales goals to meet the business objectives.

•    Communicate needs for your Renew location, collaborate and communicate with clarity and purpose.

•    Organize store product with a focus to meet sales goals, customer needs, aligning with scheduled product features, promotions and events

•    Inventory tracking and management, maximizing the value of Renew product and integrity of the take-back program

•    Manage the staffing budget and allocate staff resources and scheduling to effectively drive sales, ensuring excellent customer experience and profitability.

Leadership and People Development

•    Attract, recruit, and retain a high performing team with diversity, equity and inclusion practices being at the center of all staffing, training, and development across your team.

•    Train staff to be highly versed in circular and sustainable practices with deep knowledge of Eileen Fisher fabric history, care and brand priorities.

•    Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service

•    Review staff performance; identify and create action plans as needed.

•    Lead annual compensation process in conjunction with Area Leader.

•    You inspire creativity and explore possibilities—motivating, directing, inspiring, and involving your team in decisions. You actively infuse the work environment with an atmosphere of possibility, positive energy and a spirit of play.

•    You nurture growth in others by supporting their passions, strengths and work styles. You nurture growth in yourself, and embrace your authentic style.

Client Engagement

•    Achieve business objectives by creating and utilizing a strategy to retain and attract potential clients.

•    Ensure accurate customer data is captured for the purpose of building relationships to personalize future client development opportunities. 

•    Awareness of all of our digital communication channels.

Operational Excellence  

•    Responsible for business reporting for your location, using company resources when available.

•    Analyze store performance and report current business trends to cover all aspects of the business. 

•    Collaborate with P&C Partners (HR/OD), Payroll and Store Operations while adhering to and following all company policies and procedures. 

•    Responsible for maintaining store merchandising, visual standards and presentation. 

PERFORMS OTHER RELATED DUTIES AND ASSIGNMENTS AS REQUIRED.

Education: Bachelor's Degree in a related field is preferred; may be offset by experience.

•    Minimum of 3+ years of sales management experience in retail, or service related industry.

•    Ability to manage competing priorities in a fast-paced environment.

•    Industry awareness and strong business acumen.

•    Strong verbal and written communication skills and excellent organizational skills.

•    Product merchandising and display skill set

•    Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; POS & OMS systems.

•    Flexibility to work a retail schedule which will include evenings, weekends, and additional hours as needed and holidays.

•    Prolonged standing, frequent bending, twisting, lifting, and climbing ladders.

The hiring salary range for this role is $65,000- $70,000/yr. dependent upon experience and qualifications. In addition, we offer competitive benefits including a generous clothing allowance and a wellness reimbursement program.

EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.