Director, Program Management

HYBRID (3 days in-office, 2 days remote)

Who we are: Groups360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups360 was created with a singular goal — to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company's technology, GroupSyncTM, enables suppliers to distribute inventory, engage with planners, and optimize group revenue. GroupSync also equips planners to search and shop hotels worldwide and book rooms and space directly, online, or through a simplified RFP process. GroupSync is the first distribution channel to offer online booking for both group hotel rooms and meeting space. Groups360 has offices in Nashville, London, and Singapore.

Our Partners: In 2019, major hospitality players Accor, Hilton, IHG and Marriott, invested a combined $50 million in Groups360 to help fuel instant-booking development. In 2022, the world's largest alternative asset manager Blackstone Innovations Partners, New York Hedge fund Fir Tree Partners, and property and technology investment firm, Zigg Capital invested a combined $35 million in Groups360 to help drive the industry wide transformation, making group travel simple.

Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do.

Who we're looking for: The demand for Groups360 products and services is at an all-time high. So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high- growth team and organization that finds and solves problems individually and as part of a team. If you're looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here

The role: The Director of Program Management will serve as a strategic leader responsible for defining and implementing services for all program management activities. This role involves orchestrating the successful delivery of complex, cross-functional technology projects that drive business growth and revenue generation. The successful candidate will facilitate communication and coordination between internal departments to ensure strategic alignment and efficient execution of project and program-oriented services. They should be a proactive problem-solver and strong communicator, able to maintain a partnership and collaboration-first approach, while also managing communications with major external clients. Additionally, the Director will lead the Scrum Master team, overseeing the performance and professional development of the team, standardizing agile methodologies, and ensuring that ceremonies and core responsibilities are well-defined and consistently executed.

What you will do:

• Orchestrate and drive complex technology programs to completion, ensuring all projects strategically align with and contribute to business objectives and a cohesive vision.
• Oversee and coordinate dependencies across multiple related projects within a program to ensure integrated and timely delivery.
• Articulate the impact of company-level priority changes on program scope, timeline, and objectives, while providing critical data to inform strategic prioritization decisions and understanding how resource shifts affect the program's ability to deliver.
• Own, maintain, and proactively manage the program's risk register, escalating risks as needed to senior leadership.
• Serve as the primary communicator for program status, progress, and key metrics.
• Define, establish, and continuously improve Scrum methodologies, tools, and best practices across the tech organization.
• Manage the allocation and utilization of Scrum Masters across various initiatives, ensuring optimal team structure and capacity.
• Monitor the health and progress of individual projects within the portfolio, identifying and addressing tactical roadblocks or adherence issues.
• Provide stakeholders with necessary metrics for reporting on overall program health and individual project status, including dashboards created with tools like EazyBi.
• Lead, mentor, and hold the Scrum Master team accountable for team performance, day-to-day operations, and professional growth.
• Solidify the Scrum Master's ceremonies, core responsibilities, and overall working methods to ensure consistency and efficiency, while providing guidance and coaching to help Scrum Masters navigate challenges and growth in their careers.

Education and experience:

• Bachelor's degree in a relevant field (e.g., Computer Science, Business Administration, Information Systems) or equivalent experience.
• Minimum of 8 years of experience in program or project management within a technology-focused environment.
• Minimum of 3 years of experience in a leadership role, managing a team of project managers, scrum masters, or similar agile roles.
• Proven experience in successfully delivering large-scale, complex technology programs.
• Proven experience leading teams across a complex, multi-functional technology organization.
• Expertise in agile methodologies (Scrum, Kanban) and their practical application.
• Exceptional communication and stakeholder management skills.
• Strong analytical skills with the ability to navigate priority discussions and articulate the impact of changes.
• Experience with JIRA for project tracking.
• Experience with EazyBi for reporting and business intelligence.
• Familiar with tools like Lucid for documentation and diagrams.

Additional eligibility qualifications:

• Exceptional verbal, written and group communication and presentation skills.
• Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
• Creativity, problem-solving and innovative thinking.
• Must be able to follow through on a project to a successful conclusion with a minimum of supervision. Must be able to identify and enlist the support of other employees as needed.
• Results-driven and execution-oriented personality, ready to take ownership and get results.
• Strong empathy for customers and a passion for revenue and growth.
• Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.
• Other qualifications as required.

Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F, Hybrid; these hours may vary depending upon your position and work requirements.

Status: Exempt

Location: Brentwood, TN. HYBRID (3 days in-office, 2 days remote)

(Company will not sponsor C2C or Work-related Visas)

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

NOT ACCEPTING AGENCY CALLS OR SUBMISSIONS