Operations Analyst I

Description
Position Summary

Credit One Bank is looking for an Operations Analyst I to support the overall growth of the organization. The analyst will focus on improving and maintaining company standards through analysis of diverse business systems and processes. They will work within the Fraud Operations team and will be responsible for collecting, consolidating, analyzing, and prioritizing initiatives from various sources, with the purpose of optimizing processes, improving operations systems, and providing the best Cardmember experience. The ideal candidate will be a seasoned Operations professional, excited about analysis, efficiency, and quality, and will be ready to help influence the direction of a growing company.

Summary Of Essential Job Functions

• Manage projects, develop project plans, and monitor performance.
• Monitor deliverables and ensuring timely completion of projects.
• Prioritize initiatives based on business needs and requirements.
• Prepare operational analysis for senior management by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business proposals and projections for incorporation into strategic decision-making.
• Lead work to design systems improvements based on analysis of current company practices, industry best practices, outcomes, and trends. Lead the implementation and monitoring of approved changes.
• Investigate and report the financial and operational impact of changes to procedures or strategies.
• Perform ad hoc analysis for senior management as required.
• Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Stay up to date on the latest process and IT advancements to automate and modernize systems.
• Gather critical information from meetings with various stakeholders and produce useful reports.
• Provide leadership, training, coaching, and guidance to junior staff.
• Ensure solutions meet business needs and requirements.
• Perform user acceptance testing.
• Update, implement, and maintain procedures.
• Serve as a liaison between stakeholders and users.
• Manage competing resources and priorities.

Position Requirements

• A bachelor's degree in business or related field or an MBA or a minimum of 2 years of experience in a related field.
• Demonstrated advanced analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Ability to work independently and with others.
• Demonstrate core values of excellence, ownership, collaboration, and integrity.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.

Preferred Skills And Experience

• Professional experience with data processing and analysis tools such as Python, SQL, SAS, and Tableau
• Analytics experience in high-tempo, large scale operations environment
• Prior experience in financial services industry with knowledge of credit card banking industry practices, regulations, and standards

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.