Sales Manager

Overview:

The Sales Manager is responsible for represents the hotel to new customer relationships, while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, F&B, and all additional products and services the hotel has to offer. You will be an integral member of the team that actively solicits and handles inquiries of groups that exceed 10 guestrooms per night. You will participate in the continuing effort to deliver distinctively different guest experiences and nurture lasting relationships with our customers with a focus on building long-term, value-based customer relationships that enable achievement of optimum sales objectives.

Salary Range $80,000-$90,000 annually

Responsibilities:

With an innovative mind set, identify and enthusiastically create new contacts and develop sales leads through phone solicitation/prospecting, sales calls, trade shows, etc.. Respond to sales inquiries and contact potential clients to build and nurture lasting business relationships. Understand the overall market - competitors strengths and weaknesses, economic trends, supply and demand, etc. and strategically sell against our competition. Take initiative to go beyond the ordinary to differentiate us from the competition and create loyalty. Understand fully the hotel amenities, venues, and options and provide recommendations to create authentic and distinctively different experiences for our groups. Anticipate our guests' needs and respond promptly. Create, execute, and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Produce quotes and written confirmation to all clients. Maintain timely and accurate recording of activity to include appointments, calls made, and business leads.

Duties and Responsibilities:

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Represent hotel by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site (hotel) catering
• Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.
• Negotiate contracts with customers and commission agreements with third party agencies.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Develop and quote prices.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets and direct site visits
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities

Supportive functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide guidance to direct and indirect team

Qualifications:

Flexibility. We are in the business of bringing dreams to life and it requires operational understanding and innovative thinking to result in the flexibility to produce those dreams. Experience. Previous experience and enthusiasm selling passionate people, authentic experiences and distinctively different service to others in a team oriented environment. People Person. The best part of selling is creating and building lasting relationships with our guests and team members. Great communicator. Verbally creating a picture of the amazing experiences we can create for a group requires excellent listening skills, attention to detail, and the ability to communicate effectively in English both verbally and through excellent written communication. Good Administrator. Paperwork may not be the most fun part of the job but organization and the ability to create, implement, and analyze manual and automated reports coupled with a comprehensive knowledge of technical and managerial applications of PMS, Delphi, and appropriate PC applications will keep you organized and ensure you have more time to sell A qualified applicant is a proven closer and thrives on the challenge of finding new business but understands the operation and the administrative requirements and ensures he/she is fulfilling those needs as an integral part of the team.

Prerequisites:

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills.
• Must be flexible in working hours, including weekends, evenings and holidays.
• Basic knowledge of the hotel structure/layout and how all departments interact
• Basic knowledge of various types of set up styles used in the meeting rooms
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently
• through Word, Excel, Access, Outlook, Delphi, and all other systems hotel uses
• Ability to complete a contract in compliance with all checklists, standards and hotel policies.
• Interpersonal skills to provide overall guest satisfaction.