IIM Project Manager II

Overview
The IIM Project Manager II will be responsible for managing a portfolio of IIM projects and working closely with customers, internal stakeholders and team members to manage, plan and deliver transformative projects in the Enterprise Content Management space. Excellent communication skills and experience managing complex interdependent projects are the keys to success in this role. You will act as the primary interface between our clients and our team to ensure projects are completed successfully, delivering the agreed objectives, on time and on budget. You will be responsible for be managing team schedules, tasks, deliverables, issues, risks and project scope. Additionally, the IIM Project Manager II will mentor and coach other Project Managers and Project Coordinators.

Responsibilities

• Functions as the trusted advisor and customer liaison as it pertains to your assigned projects
• Manage project implementation teams and ensure accountability to project goals, tasks, schedules and budgets.
• Develops project plans consisting of a work break down structure of tasks as well as manages the pre-production issues and change orders, as required.
• Author project status reports and conducts project status meetings
• Identify, document, and mitigate project risk factors
• Escalate and facilitate resolution to technical issues through our professional services team.
• Maintain project scope control and, in collaborations with our sales team, facilitate a change control process as necessary.
• Mentor and Coach other Project Managers and Project Coordinators.
• Ensure customer expectations around functionality, schedule and budget are aligned with documented requirements, project plans and cost estimates and facilitate collaborative resolutions to misalignment.
• Develop the work break down structure of tasks required to implement and deploy an approved IIM solution.
• Develop project plans and maintains them in the Case / Project Tracking System.
• Provide weekly project updates to clients, ensuring client portal and project status reports are accurate.
• Collaborate with Professional Services Directors and other IIM Engagement Managers on staffing needs and resource leveling.
• Orchestrate, moderate and publish post project reviews with the Customer, Sales and Professional Services.
• Adheres to Konica Minolta's Professional Services project management methodology while satisfying/ exceeding predefined service delivery metrics
• Communicate regularly with Konica Minolta/IIM Administration to ensure product and licensing procurement/ delivery are in alignment with approved SOW's and associated project plans.
• Performs other duties as assigned.

Qualifications

• 4-year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience — Required
• 5 years or greater Project Management experience
• 5 years or greater experience managing IIM deployments (Content Management, RPA and/or Advanced Capture desired)
• Formal PMI certification required
• Six Sigma or other recognized PM Certification Desired
• Excellent interpersonal skills
• Ability to lead ad hoc project teams consisting of resources with varying skillsets
• Excellent verbal and written communication skills
• Ability to execute within a team structure
• Strong technical Implementation and troubleshooting skills
• Ability to collaborate with internal partners and external vendors to solve technical problems
• Ability to create process documentation — Visio experience preferred
• Expert knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Project and Outlook)

About Us
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne « 20 années d'excellence, d'innovation et de résultats » tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.