Operations and Customer Service Associate

Operations and Customer Service Associate

Join our team as an Operations & Customer Service Associate — help customers, keep projects organized, and grow with us.

Starting at $14/hr
• Hybrid Position
• Richmond Hill, GA 31324

About us:

• Richmond Hill Handyman is a growing local company that helps homeowners with repairs and improvement projects. We're a friendly, hard-working team that values clear communication, reliability, and great customer service. We're looking for someone dependable and organized to help keep things running smoothly behind the scenes.

Who this job is perfect for:

• Someone who likes routine and structure
• You're a morning person who shows up on time and gets things done
• You like helping people and enjoy talking on the phone
• You're good at keeping track of details and making sure nothing slips through the cracks
• You like working in a team but can also handle tasks independently
• You want a steady, reliable job with a company that values you
• You're determined, focused, and don't give up easily

What you'll be doing:

• Support all daily office operations- jumping in where needed, but being able to adhere to a structured day
• Answer phones and emails with a friendly, professional attitude
• Talk to customers, be personable, not robotic, collect all relevant data, and occasionally keep them updated on their projects (as trained and directed)
• Enter job details and notes into our system, making sure everything stays up to date and consistently organized
• Review documentation to make sure things are accurate and completed following prescribed procedures
• Post simple updates on social media and websites (training provided)
• Help the team stay on track by effectively communicating with management and coworkers, respectfully
• Other tasks as needed

What we're looking for:

• Experience in an office, administrative, data entry, or customer service role
• Someone who shows up on time, works hard, and communicates clearly
• Someone with integrity and follow-through
• Someone who adjusts quickly to changes in priorities and routine.
• Excellent discernment in terms of identifying high-priority tasks and communications
• Good phone and email communication skills (Excellent listening skills and a clear speaking voice are essential)
• Comfortable using a computer and learning new programs
• Organized and detail-oriented — likes checking things off a list
• Reliable transportation for in-person work
• Someone who sees constructive criticism as an opportunity for strategic problem-solving
• Reliable internet connection when working remotely
• Able to focus and work diligently throughout the day, keeping a consistent schedule and excellent attendance

Requirements:

• Comfortable using a smartphone/tablet and computer for navigation, communication, and job documentation
• Strong strategic and problem-solving mindset, ability to multitask,
• Valid driver's license and clean driving record.
• Agree to a criminal background check and drug screening

Bonus qualities and skills (Not Required):

• Familiarity with home service trades industries
• Social media posting experience
• SEO experience
• Experience in scheduling and/or dispatch
• Experience in using CRM databases
• Lives in or near Richmond Hill, GA This is a hybrid position, not fully remote)
• Multi-lingual

Why work with us?

• Friendly, respectful team that values your contribution and time
• Hybrid position — some work can be done from home
• Stable, steady hours
• Opportunity to grow as the company grows
• On-the-job training and support

Equal Opportunity Workplace:

We are committed to creating an inclusive environment for all employees and applicants. Richmond Hill Handyman is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, or any other protected status under federal, state, or local law.

If you need assistance or an accommodation due to a disability during the application process, please reach out.

Job Type: Full-time

Base Pay: From $14.00 per hour

Expected hours: No more than 40 per week

Benefits:

• On-the-job training
• Paid time off

Ability to Commute:

• Richmond Hill, GA Required)

Work Location: Hybrid remote in Richmond Hill, GA 31324