Front Desk Patient Coordinator

1 week ago

Rockville, Maryland, United States Capital Children's Dental Center Full time $36,000 - $44,000 per year

Job Title: Front Desk Patient Coordinator

Location: Shady Grove Children's Surgery Center – Rockville, MD

Job Type: Full-time (In-person)

Pay: $17.00 – $21.00 per hour

At Shady Grove Children's Surgery Center, we believe the way a child and their family are welcomed into our center sets the tone for their entire surgical experience. We're looking for a warm, attentive, and organized Front Desk Patient Coordinator who understands that kindness and professionalism can make all the difference.

This is more than a receptionist role — it's the first step in a child's care journey. You'll be the reassuring voice on the phone, the calming smile at check-in, and the steady support for families navigating their child's outpatient procedure. If you thrive in a fast-paced, mission-driven environment where your work truly matters, we'd love to meet you.

How You'll Make a Difference

  • Be the first point of contact for patients and families, offering a warm and professional welcome.
  • Answer phone calls with empathy and efficiency, helping patients feel heard and supported.
  • Schedule appointments and coordinate with clinical staff to keep things running smoothly.
  • Verify insurance and collect payments with accuracy and transparency.
  • Support registration and check-in processes, ensuring patients feel prepared and informed.
  • Keep electronic health records updated and organized.
  • Maintain a clean, calm, and welcoming front desk environment.
  • Assist with billing and claims when needed.
  • Help resolve patient questions or concerns in a respectful and timely manner.
  • Collaborate with administrative and clinical staff to ensure excellent service delivery.

Who You Are

  • A compassionate communicator who enjoys helping others.
  • Skilled at juggling multiple tasks without losing focus or friendliness.
  • Comfortable working with children and families under stress or uncertainty.
  • Technically savvy, with experience in Microsoft Office and electronic health record systems.
  • Experienced in customer service or medical/dental office reception (minimum 1 year required).
  • Familiar with medical or dental terminology (preferred).
  • Committed to maintaining patient confidentiality and professionalism.

Required

  • High school diploma or equivalent.
  • 1+ year in a customer-facing role.
  • Strong organizational and time-management skills.
  • Basic understanding of insurance, billing, and front-office procedures.

Why This Role Matters

When families walk into Shady Grove Children's Surgery Center, they may be feeling anxious, overwhelmed, or even afraid. You have the unique opportunity to put them at ease from the very start. Your kindness and efficiency help create a sense of trust, comfort, and stability — all of which contribute to better experiences and outcomes for our pediatric patients.

What We Offer

  • A team rooted in compassion, respect, and family-centered care.
  • Competitive hourly pay: $17–$21/hour.
  • Daytime schedule (Monday–Friday, no weekends)
  • Full benefits package, including:
  • 401(k) with company match
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Opportunities for career growth and development

Job Type: Full-time

Pay: $ $21.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Work Location: In person

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