staff services manager ii

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Join Our Team as a Staff Services Manager II (SSM II): Workforce Optimization Group

Are you a visionary leader ready to make a difference in a fast-paced, mission-driven environment? Do you thrive in dynamic environments where strategy, innovation, and collaboration intersect? The Disability Insurance (DI) Branch is looking for a forward-thinking and results-oriented Staff Services Manager II (SSM II). In this pivotal role, you will lead two essential groups: the Workforce Operations Unit and the Workforce Governance Unit. Together, these teams are responsible for delivering critical support functions that enable the success of both the Disability Insurance and Paid Family Leave programs. The successful candidate will play a key role in advancing operational excellence and aligning support functions with organizational objectives and the evolving needs of the program.

As a key leader, you will drive workforce optimization strategies, oversee integrated operations, and manage enterprise-level reporting and analytics that support program performance and workforce development. The ideal candidate will inspire and engage teams, promote cross-functional collaboration, and champion data-informed decision-making to drive ongoing improvement.

This role offers the chance to shape the future of support services within one of the state's most impactful benefit programs. If you're ready to lead with purpose, innovate with intention, and drive meaningful change, we invite you to apply and contribute to the continued success of our mission.

This position is eligible for hybrid telework, which may be subject to change.

Will consider candidates from all parts of California.

The headquarters is located in downtown Sacramento, near light rail; with multiple field office locations across the state of California.

The candidate will be required to live in California and report to one of the following locations:

• Sacramento County: 800 Capitol Mall, Sacramento, CA 95814
• Los Angeles County: 4300 Long Beach Blvd, Suite 600, Long Beach CA
• Los Angeles Count: 15400 Sherman Way, Suite 500, Van Nuys CA
• San Bernardino County: 371 W. Third Street, San Bernardino CA
• San Bernardino County: 15315 Fairfield Ranch Rd Ste 100, Chino Hills CA
• San Diego County: 9246 Lightwave Avenue, Suite 300, San Diego CA
• Riverside County: 1190 Palmyrita Avenue Suite 100, Riverside CA

If you have questions about the actual position, please contact the "Hiring Unit Contact" listed below under Contact Information.

You will find additional information about the job in the Duty Statement.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Occasional travel may be required for training, projects, or meetings.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-499067

Position #(s):

Working Title:

Workforce Optimization Group Manager

Classification:

STAFF SERVICES MANAGER II (SUPERVISORY)

$7, $9,781.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00am - 5:00pm

Work Week:

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website:

Special Requirements

It is strongly encouraged to apply through your CalCareer Account

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Staff Services Manager II (Supervisory) Bulletin

For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/24/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control #499067

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento, CA

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control # 499067

EDD/Human Resource Services Division (6th floor solar)

722 Capitol Mall

Sacramento, CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to plan, organize, and manage multiple workloads and competing priorities.
• Proven leadership and management experience overseeing diverse teams.
• Experienced in fostering team excellence through strategic mentoring and growth.
• Strong verbal and written communication skills.
• Experience in strategic planning and workforce optimization.
• Ability to build strong relationships and collaborate effectively with leadership and stakeholders.
• Capable of making critical decisions under pressure while maintaining a focus on organizational priorities.

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website,

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact:

Tawny Kennedy

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a résumés or cover letter. Résumés and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ will be a narrative addressing the questions listed below on how your experience, training, education and skills qualify you for the position. Please number your responses in order of the questions below. The SOQ must be no longer than one page, single spaced and size 12 Arial font. Include your first and last name with the Job Control (JC) number at the top of the page. A Resume or Cover letter does not substitute for the SOQ.

1. Describe how you would use your related experience to fulfill the position as described in the duty statement.

2. Describe your experience building teams and your strategies for maintaining and/or improving performance.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles

Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.