Internal Support Processor

What We Need From You

This IS Processor role provides a great foundation for the Title industry and offers opportunities for growth. The IS Processor interfaces and resolves both internal and external customer issues that require knowledge of minimum job requirements in any of the following department's operational internal support processes.

• Internal-Support (processing support) - Order Entry (refi and Res), Lender Requests, Updates to Title
• E-Recordings - Order Entry (refi and res), disburse refunding checks, send back recorded documents with original documents
• Water/Sewer - Receive delivered mail, open and flatten into correct stacks, write file numbers on each bill
• Aged Checks - Escheat letter process on all recording checks company-wide and monitor the post-closing follow-up email
• HOA - uploading CIC or SL Docs, Verifying HOA/CIC

Interfaces and resolves customer issues that require knowledge of any facet of the technical and/or operational processes. Responsible for ensuring customer satisfaction and operational compliance.

This is an in-office position, Monday - Friday, 8:00am - 5:00pm. This position is located in Grand Junction, Colorado. 

Responsibilities:

Customer Interaction

• Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image
• Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed
• Maintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyalty
• Participate in department marketing activities which may include attending after-hours functions as requested or required
• Coordinate daily closing activity to fulfill team responsible for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments

Pre-Closing

• Collect property data e.g. payoff statements, tax status, homeowners association status letter, water, and sewer status
• Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a pro-active approach in notifying customers of potential roadblocks or issues
• Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents
• Prepare general and specialized closing documents; organize real estate and lender loan documents in the preferred order

Post Closing

• Disburse funds and documents according to instructions from the mortgage company, payoff lender, title, and other appropriate parties
• Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with appropriate state/county agency
• Other related duties as assigned.

Success Factors:

• Excellent written and verbal communication skills
• Exceptional interpersonal and customer service skills
• Excellent organizational skills and attention to detail

Education and Experience:

• High school diploma or equivalent required
• Customer service experience is strongly preferred
• Proficiency with E-mail, G Suite, Microsoft Office Suite, and Internet

Working Conditions:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation:

• The starting salary for this role is $18.67 per hour. 
• In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
• Eligible for annual profit sharing bonus. 

Competitive benefits include:

• Medical, dental, and vision insurance
• Teledoc services
• Life insurance
• Traditional and Roth 401K retirement options with company match
• Short-term and long-term disability
• Vacation and Sick time
• Land Title Paid Leave Program
• 10 paid holidays
• Employee Assistance Program (EAP)
• Educational Reimbursement and Training opportunities
• Title and Closing reimbursement

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.