Swing Staff Coordinator

Position: Swing Staff Coordinator - Wed-Sat 2:30-11:30PM

Non-exempt, Full-Time (36 hours/week)

Compensation range: $23.33

Reports to: Assistant Director of Residential Services

Direct Reports: 5+

Internal Job Code: RES-COOR-1

Date Posted: 10/22/2025

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities.  YWCA is Utah's most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children's programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.  

Mission: YWCA Utah is dedicated to eliminating racism, empowering women,

and promoting peace, justice, freedom, and dignity for all.

Benefits – 30 hours/week or more

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include:  

• Paid parental leave (six weeks after 12 months of employment)
• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
• Health and dental insurance eligibility for employees, partners, and dependents
• 11 paid holidays
• Employer retirement contribution of up to 10.5% of gross annual salary when eligible
• Professional development with internal and external training opportunities
• Free Employee Assistance Program providing counseling options to employees, partners, and dependents

Position Summary

The Swing Shelter Coordinator plays a key leadership role in overseeing the swing shift team to ensure smooth, safe, and effective shelter operations. Serving as the primary on-site leader
during swing hours, this position provides direction, problem-solving, and support to staff while modeling trauma-informed and equity-centered practices.

The Coordinator ensures staff are well-trained, engaged, and supported in providing consistent, high-quality services to residents. This role also helps streamline processes, maintain staffing coverage, and identify improvements that strengthen team performance and shelter efficiency.

Essential Job functions

Leadership & Supervision

• Supervise and support swing shift advocates and any other staff working swing hours, providing direction, feedback, and coaching.
• Serve as the on-site decision maker during swing hours, managing emergencies, safety concerns, and operational issues.
• Maintain schedules, process time-off requests, and ensure adequate staffing and workload balance for swing staff.
• Facilitate shift-change meetings to promote communication, consistency, and team connection.
• Participate in YWCA Utah's ongoing racial and gender equity initiatives and workgroups.

Training & Development

• Support onboarding, continued training, and skill development for swing shift advocates.
• Collaborate with advocates to identify training needs and promote accessible learning experiences.
• Partner with the People & Culture team to track training completion and coordinate coverage during training periods.
• Develop and maintain a master training schedule for new shelter advocates.
• Ensure all team members complete required trainings, including:
  • Relias courses (first 7 and 30 days)
  • 40-Hour Advocacy Training (UDVC, UCASA, UOVC)
  • Sanctuary Model and other organizational trainings

Administration & Operations

• Oversee compliance and auditing processes related to swing shift operations.
• Manage shift coverage during absences, training, or emergencies, including filling in when necessary.
• Identify workflow bottlenecks and implement process improvements to enhance operational efficiency.
• Maintain accurate records and communicate updates to the Assistant Director and leadership team.

Competencies & Essential Skills:

• Problem Solving/Analytical Thinker: Ability to solve and analyze problems effectively and efficiently.
• Communication/Interpersonal Skills: Ability to provide exceptional customer service to supporters, partners, board members and co-workers. Exceptional communication skills and ability to respond to difficult situations.
• Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment.
• Business Knowledge: Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of Anti-racism, gender equity and violence against women.
• Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines.
• Judgement and Decision Making: Ability to exercise initiative, sound judgement and problem solving techniques in the decision-making process.
• Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.
• Commitment to mission: Demonstrates commitment to YWCA Utah's mission and philosophy. Actively engages in YWCA Utah's anti-racism work.
• Compliance: Adhere to YWCA Utah's policies and is committed to act legally and ethically within the scope of the work.

Ideal candidate qualities:

1. Welcoming & inclusive personality
2. General knowledge of direct victim services, violence against women and sexual violence issues; gender and race equity, from a feminist perspective.
3. Understanding of equity, anti-oppression and trauma-informed philosophies.

Qualifications

• An understanding of, and agreement with, YWCA Utah's mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.
• Understanding and commitment to issues of cultural diversity and anti-racism.
• Ability to work scheduled hours on a regular basis, some weekends and evenings required.
• Proficiency with general office duties, computer systems and technology.
• Excellent writing, interpersonal communication, and public speaking skills.
• Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
• Demonstrated experience functioning within multidisciplinary settings.
• Skilled in establishing effective working relationships.
• Ability to collaborate and invite collaboration.
• Able to demonstrate skills in effective communication, conflict resolution and problem solving.
• If driving on business, a valid Utah driver's license, access to an automobile, and valid auto insurance required.
• Must be able to pass a Department of Health and Human Services criminal background check

Physical/Sensory Demands

Work is generally performed in a safe office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, outreach and other events occurs routinely. Rarely required to lift up to 30 lbs.
 

Equal Opportunity Employer

YWCA Utah is an Equal Opportunity Employer (EOE) and values a diverse workplace. If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.