Customer Service Representative

SUMMARY: LEWCO, Inc. is seeking a motivated, detail-oriented Customer Service Representative to support its Sales Department. This full-time role involves data entry, handling customer inquiries, and facilitating sales processes within a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to customer quote requests via email and phone
• Enter customer RFQ's into company ERP system
• Focus on providing customer value and exemplary customer service
• Develop basic understanding of company products and their applications
• Schedule meetings and assist with logistics (e.g. video conferences, room bookings, lobby welcome-board & check-in system, set-up/clean up and catering/refreshments)
• Prepare documents, reports, and presentations
• Anticipate needs and handle challenges efficiently
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS & SKILL REQUIREMENTS: To perform this job successfully, an individual must be able to carry out each essential duty effectively. The requirements listed below represent the knowledge, skills, and abilities necessary for successful performance in this role:

• Must have initiative, professionalism, and a team-focused mindset to deliver exceptional customer service and support sales efforts
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures and input from various participants
• Excellent organizational skills and attention to detail
• Maintain good-natured, positive and professional working relationships with all staff at all levels/functions of organization
• Excellent verbal and written communication skills free of spelling, grammatical, and content errors, with consistency of content and branding
• Work independently and collaboratively within a team
• Work proactively to improve existing processes and tools
• Write routine reports and correspondence

EDUCATION and EXPERIENCE: The following education and experience are required to successfully perform the duties of this position:

• High School Diploma required
• Associate or bachelor's degree in Business Administration or related field preferred
• 3–5 years of experience in a related role

MATHEMATICAL SKILLS:

• Fundamental understanding of profitability metrics and cost-based accounting
• Ability to apply basic mathematical concepts, including algebra and geometry

COMPUTER SKILLS:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to quickly learn and effectively use ERP and CRM systems
• Must possess sufficient skill to navigate and perform tasks within the company's ERP and CRM platforms

PHYSICAL DEMANDS:

This position is primarily based in an office environment, requiring frequent standing, walking, and prolonged periods of sitting at a computer workstation. The role may also involve occasional visits to the shop floor. Must be able to occasionally lift and/or move up to 20 pounds. Specific vision requirements include: close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

This position operates in a professional, temperature-controlled office environment within a manufacturing setting. While the employee's primary workspace is in the office, there is regular interaction with shop floor personnel. When on the shop floor, the employee may be exposed to moving mechanical parts, fumes, or airborne particles. The noise level in these areas can vary, and temperatures may fluctuate with seasonal conditions.

NOTE:

This Job Description may be modified due to business necessity. LEWCO INC. will make reasonable accommodations regarding these duties, responsibilities, and qualifications in compliance with Federal and State disability laws. EOE