Inside Sales Agent

1 week ago

Akron, Ohio, United States Premier Home Pros Full time

About Premier Home Pros

Premier Home Pros is a fast-growing bathroom remodeling company headquartered in Akron, Ohio, with a vision to become the leading national provider of hassle-free bathroom renovations.

Our Mission: We are passionate about transforming bathrooms into beautiful and functional spaces, delivered with exceptional speed and ease for homeowners across the country.

National Growth and Opportunity: We're experiencing explosive nationwide growth and actively seeking passionate individuals to join our team. If you're a highly motivated individual who thrives in a dynamic environment, this is the place for you

Why Choose Premier?

  • Be part of a ground-breaking company at the forefront of the home improvement industry.
  • Support our mission of delivering exceptional customer experiences.
  • Enjoy competitive rates, a comprehensive benefits package, and paid-time off.
  • Collaborate with a network of experienced local installers to ensure seamless project execution.

We're just getting started, and this is your opportunity to get in on the ground floor and make a real impact.

Key Responsibilities and Tasks (Essential Functions):

  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Provide excellent customer service by addressing customer concerns and resolving issues
  • Enter customer information accurately into the system
  • Maintain a high level of knowledge about company products and services
  • Follow call center scripts and guidelines to ensure consistent and effective communication
  • Handle customer complaints or escalations with empathy and patience
  • Collaborate with team members to achieve individual and team goals
  • Data enter customer information into CRM software such as Salesforce
  • Receive and resolve inbound phone calls
  • Make outbound calls to potential customers or existing customers
  • Other duties as assigned

Must Have

  • Fluent in English, both written and verbal
  • Previous experience in customer service or call center environment preferred
  • Strong data entry skills with attention to detail
  • Excellent phone etiquette and active listening skills
  • Ability to analyze information and problem-solve effectively
  • Strong communication skills, both verbal and written
  • Bilingual candidates are encouraged to apply
  • Strong problem-solving skills
  • Ability to multitask

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