Systems Administrator III- POS

MT. Clemens, MI.  

POSITION SUMMARY:

Responsible for responding to and addressing technology-related issues from our internal customers with excellent customer service. Install, support, and maintain the operation of the IT hardware, all peripherals, and applications for all end users in the corporate office and remotely for all stores

DUTIES AND RESPONSIBILITIES:

CLOUD SYSTEMS

• Office 365 administration

• Effectively set up new hires, process terminations, and change access as needed

• Track and report licenses used to ensure adherence to corporate plan structure

• Monitor Microsoft ID protection reports and take necessary action to remedy risks

• Manage user access audits and partner with external auditors to review security compliance

WINDOWS SYSTEMS

• Manage desktop workstations and applications using Windows server-class hardware and operating systems

• Proactively identify root causes and work to mitigate the cause and business impact

BUDGETING & FORECASTING

• Compile information to create annual budgets for companywide maintenance agreements, software subscriptions, and outside services

• Forecast monthly center and corporate Windows and Cloud Systems expense

• Effectively manage millions of dollars in annual IT spend

PROJECT ADMINISTRATION & SUPPORT

• Focused on several medium and large-sized projects

• Develop and maintain project plans. Outline steps and timetables for projects, resource planning, and standard operating procedures

• Complete project status reports on time

• Provide task-level detail for project plans

• Install, configure, validate, test, and implement systems technology

• Assist in the procurement of hardware and/or software and services needed to complete projects

CONTRACT REVIEW

• Engage with initial work for renewals or new contracts

• Review contracts to verify rates, service, and coverage options

• Submit contracts to the manager for legal department and IT leadership review and approval

SYSTEM PERFORMANCE & PRODUCTIVITY

• Engage in evaluating existing environment and infrastructure to improve productivity, up time, and reduce expenses

• Implement change for efficiencies, reliability, and security to meet business needs

• Participate in system monitoring and performance management

• Monitor systems capacity, analyze, and participate in forecasting and recommendations

• Participate in setting the standard for IT architecture specifications, defining future direction, and gap remediation

CORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING

• Participate in the department on-call support rotation

• Support vendor, procurement, and budget management

• Lead tasks as assigned by manager and/or senior leadership

• Support center and corporate users by resolving daily support incidents

• Maintain effective ongoing dialog with management to communicate issues and plans consistently

• Prepare and maintain documentation, IT inventory, various reports, and service requests

• Manage personal growth to enhance technical expertise

• Perform other duties and special projects as assigned

• Perform analysis, troubleshooting, and resolution for a variety of technical problems in areas including software, hardware, databases, networking, telecommunications, servers, security, and cloud

• Understand and effectively address critical service-level impacting events and their recovery process to minimize business impact

TECHNICAL SKILL ADVANCEMENT

• Actively seek out learning opportunities in new technologies, programming languages, and database systems

• Develop methods for applying new technologies in the IT environment

• Participate in software development and the development of procedural standards

• Be actively aware of new software or hardware that would advance the business

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• A bachelor's degree in information technology is desired or equivalent experience

• 7+ years of similar systems administration experience

• Able to take direction, prioritize work, and manage multiple activities simultaneously

• Able to work independently and as part of a team

• Able to communicate across all levels of the organization, both in business areas and within IT

• Able to work under the pressure of service interruptions or tight deadlines

• Able to respond positively to changing and fluid priorities

• Willing to share knowledge and experience with other members of the team

• Strong analytical and problem-solving skills

• Attention to detail

• Solid planning and organizational skills

• The following skills are desirable;

1. VBScript, Perl, PowerShell, XML, Bash, VI
2. Microsoft Office 365 products and services
3. Office equipment support: phones/printers/scanners/fax/PCs/laptops/monitors
4. Configuration and support of FTP/SFTP servers
5. Development and support of batch jobs and schedules

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Able to be flexible in work schedule as support for systems is required

• Able to participate in on-call rotation for system issues and questions that occur outside of regular office hours

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

• Able to read and write at a high school graduate level

• Able to sit or stand for extended periods of time

• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

• Able to lift 10 to 20 pounds

• Able to work overtime and regular and/or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverage

• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.