Ecommerce Operations Assistant

Ecommerce Operations Assistant

Location:

Onsite – 3450 TX-114, Fort Worth, TX 76177

Schedule:

Full-time | Rare WFH weekends (Flex Schedule)

Salary:

$45,000 – $50,000 per year (based on experience)

Reports To:

Director of Ecommerce

Company:

Lab Supply, Inc.

About Lab Supply

Lab Supply is the largest Purina dealer in North America, with a rapidly expanding ecommerce presence across Amazon, Walmart, and Shopify. We specialize in animal feed and laboratory supplies and are currently onboarding additional major market-leading brands. Our operations span multiple warehouses nationwide and a 3PL partnership. With nearly 100% year-over-year growth on Amazon, we're scaling fast and looking for an
Ecommerce Operations Assistant

that can support our ecommerce team with day-to-day tasks, vendor ordering, customer service, and order fulfillment, as we continue to grow.

Role Overview

The Ecommerce Operations Assistant will support the operations team across a variety of functions—from helping process and track orders to managing customer inquiries across Amazon, Walmart, and Shopify. This is an entry-level role with opportunities for growth. No prior ecommerce experience is required, but strong computer skills, attention to detail, and a willingness to learn are essential. We're looking for someone reliable, extremely organized, upbeat, has the ability to ruthlessly prioritize tasks, who thrives in a fast-paced environment, and enjoys working with both data and people.

This is a great opportunity to gain hands-on experience and develop valuable skills by working closely with a team of ecommerce experts. You'll be exposed to the inner workings of high-volume ecommerce operations and learn best practices that can help launch a career in online retail, logistics, or operations management. Full training will be provided.

Key Responsibilities

• Place weekly vendor orders for 20+ brands across dozens of plants based on inventory, sell-through rate, order lead time, and other variables
• Forecast sales and orders based on seasonality, advertising, and Featured Offer availability
• Provide customer service support on Amazon and Walmart by responding to messages, phone calls, resolving issues, and ensuring customer satisfaction
• Process customer returns
• Monitor seller feedback and reviews; open cases to dispute unfair or incorrect feedback
• Order shipping boxes for all warehouses
• Organize and distribute printed shipping labels to the correct fulfillment personnel
• Assist with FBA prep and completion as needed (labeling, boxing, packing)
• Support the operations team in order distribution, shipment planning, and inventory tasks
• Maintain detailed records of customer issues, resolutions, and ongoing case statuses
• Support review of FBA and FBM performance metrics and flag issues to the team
• Learn and use platforms like ShipStation, Amazon Seller Central, and Walmart Seller Center
• Other duties as assigned

Skills & Qualifications

Required:

• Bachelor's Degree (Preferably in Business, Accounting, Finance, etc.)
• Comfortable analyzing data to make informed purchasing decisions
• Proficiency with Microsoft Excel, Word, and Google Workspace (Docs, Sheets)
• Exceptional written and verbal communication skills
• Strong organizational skills and attention to detail
• Effectively manage conflicting priorities
• Ability to work onsite full-time, with rare weekend availability (WFH)
• Comfortable in a fast-paced, multitasking environment
• Eagerness to learn and take on new responsibilities
• Reliable, punctual, and professional in conduct

Preferred:

• Experience working in ecommerce or retail (Amazon, Walmart, Shopify, etc.)
• Familiarity with online customer service platforms
• Previous experience in a fulfillment, warehouse, or fast-paced office environment
• Comfort using software tools like ShipStation or Amazon Seller Central

Soft Skills & Team Fit

• People-oriented with a positive, customer-first attitude
• Adaptable and quick to learn new processes and systems
• Proactive problem-solver who brings solutions, not just problems
• Self-starter who can manage tasks independently
• Strong team player who communicates clearly and effectively
• Calm under pressure and able to maintain focus during busy periods
• Continuously looking to improve, streamline, and grow within the role

Benefits

• Salary: $45,000 – $50,000 per year, based on experience
• Health insurance reimbursement
• Onsite position with flexible daily start/end times
• Growth potential and opportunities for internal advancement
• Work with, and learn from, a collaborative and supportive team in a growing company