Assistant Operations Manager

JOB SUMMARY: This position will support the Operations Manager with the day-to-day operations of the facility including hiring, training, and scheduling facility maintenance staff. They will assist with inventory and budget control. This position is responsible for the successful delivery of all aspects of the ice events in order to guarantee a safe, clean facility. This person will be responsible for the maintenance of the facility's ice, equipment, plumbing, mechanical and electrical systems. This position is not eligible for remote work.

ESSENTIAL FUNCTIONS:

• Supports the Operations Manager with the day-to-day management of the operations of the facility
• Control inventory of operation equipment
• Responsible for keeping the building appearance up to company standards
• Assists with preventative building maintenance, tasks, and projects
• Consistently productive in leading staff, resolving issues, adding to task list, and driving quality workmanship, personally and with other staff
• Assists with the development and implementation of goals, objectives, policies, procedures and work standards
• Works with third-party contractors on related maintenance of the building and site
• Responsible for identifying and communicating work orders to the Operations Manager
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service
• Communicates mechanical repair needs to the Engineering department in a timely manner

ADDITIONAL RESPONSIBILITIES:

• Assist in the hiring and training of staff
• Supervise ice installation and ice removal
• Assist the Operations Manager with budget control and capital expenditure needs
• Ensures facility readiness and smooth operation of events
• Ensures a safe environment for all patrons and employees by following the life safety and emergency program
• Performs manager-on-duty responsibilities as needed
• Assists with the implementation and execution of facility regulations, policies, and procedures
• Anticipate problems and recommends appropriate solutions
• Provide clear, concise, and timely communication

JOB QUALIFICATIONS:

• High School Diploma or G.E.D
• A minimum of three (3) years working in the operation and/or management of ice arena facilities or similar is preferred
• Knowledge and experience in general building maintenance, the use of maintenance equipment, and day-to-day ice rink operation
• Working knowledge of electrical circuits, outlets, lighting and lighting ballasts
• Knowledge of internal combustion engines, hydraulic systems, and 12v vehicular systems
• Knowledge of HVAC with the ability to manipulate systems to environmental needs
• Knowledge of Occupational Health and Safety standards
• Self-starter with the ability to analyze situations and develop solutions to problems, strong organizational skills with the ability to prioritize multiple tasks and manage time effectively
• Outstanding interpersonal skills to motivate and lead a team
• Some experience with landscape irrigation
• Basic plumbing knowledge
• Experienced in ice maintenance and installation
• Problem-solving and troubleshooting skills
• Required certificates - OSHA 10 Hour general industry, Ammonia Safety, Crowd Management, or a willingness to obtain these certificates within six (6) months of hire
• Experience driving forklifts, scissor and boom lifts a plus
• Knowledge of Microsoft Word, Excel, and Outlook
• Able to work extended and/or irregular hours including nights, weekends, and holidays

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function and may also be exposed to adverse conditions, including inclement weather, noise, fumes, etc.

• This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.