IT Infrastructure Analyst II

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

IT Infrastructure Analyst II | Deer Valley

 
At APS, we rely on resilient, high-performing technology to power Arizona's future. As an IT Infrastructure Analyst II based in Deer Valley, you'll play a key role in maintaining and improving the systems that keep our business running. From troubleshooting hardware to analyzing performance, your work ensures our infrastructure remains reliable, secure, and ready to support our mission.

What your day would be like:

You are responsible for:

• Troubleshooting hardware issues to maintain system uptime and reliability.
• Leading technical projects that enhance infrastructure performance and efficiency.
• Monitoring and analyzing system metrics to identify areas for improvement.
• Collaborating with IT teams to implement upgrades and resolve technical challenges.
• Supporting the delivery of stable and secure information systems across the enterprise.

Who we're looking for:

We're seeking someone who brings:

• Experience in hardware troubleshooting and infrastructure support.
• Strong analytical skills to assess system performance and recommend improvements.
• A proactive mindset with the ability to lead technical initiatives.
• Excellent communication and collaboration skills across technical teams.
• A commitment to reliability, security, and continuous improvement in IT environments.

Minimum Requirements

IT Infrastructure Analyst II | Deer Valley

• Bachelors' degree in Information Technology or related field
• PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system.
  
  Preferred Special Skills, Knowledge or Qualifications:
  
  
• Knowledge of network/infrastructure operating systems and equipment, such as servers, PCs, switches, routers, and emerging technologies; troubleshooting and resolution practices; system performance analysis techniques; installation, configuration, optimization and maintenance techniques of infrastructure; Windows, VM and Linux servers operations; lifecycle management techniques; security vulnerability practices;
• Cisco routers, switches, firewall and malware protection practices; technical analysis and design techniques; information system operations and support; various service and support tools; design techniques for information and operational support systems; security and information data backup strategies;
• Skill in effective communication to both technical and non-technical audiences
• Skill in learning complex technical issues and acquiring technical knowledge; quickly learning and applying new technologies; working independently and as part of a team; using creative and innovative thinking to solve complex problems; analytical and problem solving capabilities; organizing multiple projects and timelines; demonstrating strong analytical capabilities
  
  

Major Accountabilities

1) Categorizes, isolates, and resolves complex system/network problems
2) Installs, modifies, implements, documents and maintains OS platforms/software, utilizing general knowledge of component interrelationships within existing systems platforms/software
3) Conducts daily traffic analysis, identifies and characterizes incidents, generates incident reports, and investigates/escalates suspicious network activity
4) Performs simple to moderately complex analysis of system performance
5) Directly implements and maintains severs and infrastructure ensuring scalability, performance and reliability 
6) Directly completes troubleshooting of hardware and infrastructure related operations 
7) Installs and rebuilds new infrastructure related servers in accordance with APS and project standards
8) Completes performance optimization, hardware upgrades and resources optimization
9) Configures central processing units (CPU), memory and disk partitions; Operates and maintain enterprise storage systems 
10) Documents and tracks infrastructure problems and issues 
11) Leads initiatives to develop solutions and processes to meet needs, and identifies unique innovative approaches and emerging technologies
12) May provide guidance and assistance to entry level infrastructure administrators

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.

Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis. 

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).  

*Working from a home office requires adequate technology and an appropriate ergonomic set up.  

*Role types are subject to change based on business need. 

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