Patient Services Specialist Lead- Harborview Medical Center Radiology

Job Description

Harborview Medical Center- – Radiology Department has an outstanding opportunity for a Patient Services Specialist Lead.

WORK SCHEDULE:

• Mondays- Fridays, 15:00-23:30
• Evening Shift
• No Telework

POSITION HIGHLIGHTS

• Only Level I trauma and burn center in the region

• Close proximity to public transportation

• Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

• Convenient location

• Close proximity to public transportation

PRIMARY JOB RESPONSIBILITIES

• Resolve problems that arise daily within the department during assigned shift

• Check work of others for accuracy and productivity

• Assign, train, and represent supervisors during their absence

• Prepare and create reports for management use

• Requisition minor supplies and maintain records

• Monitor and process ROI releases in the Epic ROI work queues

• Review ROI requests and determine valid authorization and releasable records

• Disclose protected health information (PHI) to patients, providers, attorneys, and other authorized parties
  Teleradiology / Film Library Management

• Monitor communication systems for incoming electronic image transfers of medical imaging

• Process the intake of external medical imaging and reports from referring hospitals and clinics into the UW Medicine EMR and Radiology PACS

• Coordinate with UW Medicine Transfer Center, Harborview Medical Center clinics, and outside hospitals and clinics to transfer medical imaging and records

• Reconcile and merge external patient records to the UW Medicine EMR

• Schedule and process requests for second-opinion interpretations of outside medical imaging sent to UW Medicine
  Radiology Clinical Unit Support and Reading Room Assistant

• Point-of-care: schedule imaging orders for Radiology patients and hospital inpatients

• Review clinical indications in imaging orders to ensure appropriate documentation of medical necessity

• Monitor communications systems (Epic worklists, work queues, phone, radio, fax, pager, overhead PA) for incoming imaging orders

• Obtain patient demographics and clinical indications for the processing and scheduling of verbal bedside orders

• Point-of-contact for radiologists, radiologic technologists, hospitalists.

• Other duties as requested

REQUIREMENTS

• High School graduation or equivalent AND Three years of Patient Support Service experience

• OR

• Equivalent education/experience

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine.  It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County.  It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. 

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community. 

Compensation, Benefits and Position Details

Pay Range Minimum:

$50,160.00 annual

Pay Range Maximum:

$71,796.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit

Shift:

Evening Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

WFSE HMC

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at or  

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. 

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